Licensed Optician

AEG Vision; Chapel Hill (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Full-time benefits

Job summary

AEG Vision in Chapel Hill, NC is seeking a Licensed Optician to dispense eyewear and assist patients with frame and lens selections. The role focuses on precise lens placement, measurements, and superior customer service to ensure patient satisfaction and repeat business.

The position requires state licensure, optical dispensing experience, and the ability to lift up to 30lbs while standing up to 8 hours. This is a full-time on-site role at our Chapel Hill location.

Qualifications

• High School Diploma is required.
• State Licensure as Optician.
• Optical dispensing experience.
• Minimum of one-year experience as an Optician preferred.
• HIPAA experience preferred.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service and sales oriented.
• Manual dexterity and hand-eye coordination.
• Dependability and punctuality.
• Ability to lift up to 30lbs and stand for 8 hours.

Responsibilities

• Delivers exceptional patient experience and explains product recommendations.
• Custom fits glasses and places prescriptions in lenses precisely.
• Develops clientele through outstanding service and referrals.
• Assists coworkers with complex product needs and prescriptions.
• Keeps up-to-date on products, rebates, lenses, and frames.
• Takes and updates patient calls, informs on order status, resolves issues.
• Interprets prescriptions from optometrists and ophthalmologists.
• Creates work orders for lab technicians for lens specifications.
• Inspects final products and ensures proper fit and comfort.
• Maintains store cleanliness and displays.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service

Manual dexterity

Hand-eye coordination

Dependability

Punctuality

Team collaboration

Sales experience

Education

High school diploma

Tools

Pupilometer

PD Sticks

Lensometer

Pliers

Wrenches

Frame warmer

Job description

Job Description

Licensed Opticians are responsible for selling & dispensing eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Licensed Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services
• Custom fits glasses & precisely places prescription in lenses
• Develops own clientele from providing outstanding service and obtaining referrals
• Assists co-workers with difficult or complex areas of product needs & prescriptions
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary
• Retrieves patient charts and electronic health records
• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements
• Educates patients on proper eyeglass and contact lens care
• Collects eye and face measurements to ensure proper fit
• Interprets prescriptions written by optometrist and ophthalmologist
• Creates work orders for lab technicians, specifying information on lenses needed
• Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs
• Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status
• Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store
• Restocks retail boards with new merchandize
• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborates with technicians, front desk associates, Managers, and Optometrist
• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.

Chapel Hill, North Carolina, USA

Full-time

Requirements

• High School Diploma
• State Licensure
• Optical dispensing experience
• Minimum of one-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor, experience with sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30lbs, bend, kneel, and stand up to 8 hrs a day

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays
• Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.