Licensed Optical Keyholder - Forum Peachtree Corners

Warby Parker; Peachtree Corners (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Licensed Optical Supervisor to join their vibrant team. This role is pivotal in ensuring exceptional customer experiences while leading a dedicated team of optical professionals. You will be responsible for overseeing store operations, providing top-notch service, and mentoring new team members. If you are passionate about eyewear and thrive in a fast-paced environment, this opportunity offers a chance to make a significant impact while enjoying a supportive workplace culture. Join a company that values creativity and innovation, and be part of a mission to provide vision for all.

Benefits

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid Holidays

Retirement savings plan

Parental leave

Short-term disability

Employee Assistance Program

Optical Education Reimbursement

Qualifications

• Licensed dispensing optician with 2+ years of experience, including supervisory roles.
• Ability to communicate effectively and break down technical terms for customers.

Responsibilities

• Assist customers with eyewear needs and ensure accurate measurements.
• Lead and mentor the Optical team, fostering a positive work environment.

Skills

Optical expertise

Customer service

Leadership

Communication

Problem-solving

Education

Licensed dispensing optician

ABO certification

Job description

Licensed Optical Keyholder - Forum Peachtree Corners

Warby Parker is searching for a Licensed Optical Supervisor to join our growing team of in-house optical professionals. In this role, you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Acting as a key-holder to the store, you’ll help open and close up shop as well as maintain internal operations. As a leader of the team, you’ll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self-starter and a lifelong learner who’s eager to help Warby Parker grow. Sound like your cup of tea? Read on!

What you'll do:

Optical duties

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Who you are:

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy
• An energetic, positive team player who’s able to adapt in a fast-paced, ever-changing work environment
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Optical Education Reimbursement
• And more (just ask!)

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal. Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail Apparel and Fashion