Licensed Nurse Practitioner

David's Loft Clinical Programs; Baltimore (MD); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Retirement Plan

Employee Assistance Program

Job summary

David’s Loft Clinical Programs is seeking a Health Service Coordinator to provide administrative support for the Office of Health Services. You will assist the Medical Director, Medical Case Managers, and Medication Technicians, coordinating care and communications for patients across primary, specialist, dental, and vision services.

This role requires strong multitasking, scheduling, and documentation abilities, with on-site responsibilities in a clinical office.

Qualifications

• Proven admin or assistant experience.
• Excellent time management and multitasking skills.
• Attention to detail and problem solving.

Responsibilities

• Provide support under the Medical Director, Director of Integrated Health and CEO.
• Schedule initial and follow‑up medical appointments (Primary Care, Specialist, Dental, Vision).
• Serve as liaison between internal and external providers.
• Ensure current physician orders for all patients.
• Coordinate transportation for medical appointments.
• Maintain data in EHR and ensure medicine storage compliance.
• Be on-call as needed including weekends and holidays.
• Support department processes for smooth operation.

Skills

Administrative support

MS Office

Communication

Education

High school diploma

Medical Technician certification

LPN/LVN license (MD)

Certified Peer Recovery Specialist

Tools

EHR systems

Scheduling software

Job description

Position: Health Service Coordinator

Classification: Supervisory

Scope:

At David’s Loft Clinical Programs, we owe our success to people and processes. A Health Service Administrator is a supportive force behind both, and we are currently seeking someone exceptional to take the helm. The ideal candidate will be responsible for providing administrative support to ensure efficient operation of the Office of Health Services. The Health Service Coordinator works under the direction of the Medical Director and will support the Medication Technicians, Medical Case Managers, and patients through a variety of tasks related to patient care management, organization, and communication. The candidate should also have experience working in an office environment, performing administrative tasks, and providing support to coworkers. An ability to multitask, manage complex schedules, and meet changing deadlines is essential to the position.

Status: Exempt

Responsibilities

1. Under the direction of the Medical Director, Director of Integrated Health and CEO, provide support of patient care.
2. Ensures initial and follow‑up medical appointments are scheduled to include: Primary Care; Specialist; Dental; and Vision.
3. Serves as liaison between internal and external medical and behavioral health providers.
4. Ensures all patients/clients have current physician orders.
5. Collaborate with program staff to ensure medical appointments are attended as scheduled.
6. Ensure program compliance with all applicable state, federal, and local laws, and regulations.
7. Attend staff meetings when scheduled. Participate in 40 hours per year of annual training.
8. Prioritize regular communication about the client’s needs with all relevant parties including Housing Director, Nurse Manager, Medical Case Managers, Medication Technicians, Medical Director, Prescribing Practitioner, and external service providers, etc.
9. Represent the organization professionally when engaging with the greater community.
10. Coordinate transportation for medical appointments.
11. Collect and maintain data in EHR.
12. Organize and maintain to ensure compliance for medicine storage cabinets for community housing and residential program.
13. Must have the ability to be on-call as needed to ensure the needs of clients are met, this includes weekends and holidays.
14. Provide transportation to clients who require escort to hospitals, dentists appointments, check ups, and speciality appointments to ensure client advocacy is being delivered.
15. Ability to develop, maintain, and implement department processes to ensure smooth operational integrity of the Department of Health Services.
16. Other duties as assigned within scope of role to drive DLCP mission, vision and values.

Requirements and Qualifications

1. Possess a high school diploma or equivalent
2. Certification as a Medical Technician (required)
3. LPN or LVN designation valid within the State of Maryland (Required)
4. Substance Abuse/Mental Health: 1 year (required)
5. Certified Peer Recovery Specialist certification (required or obtained within 90 days of employment)
6. Proven admin or assistant experience
7. Knowledge of office management systems and procedures
8. Excellent time management skills and ability to multitask and prioritize work
9. Attention to detail and problem‑solving skills
10. Excellent written and verbal communication skills
11. Strong organizational and planning skills
12. Proficiency in MS Office.

Reports To

Director of Integrated Health/CEO

Physical Capacity

Must be able to sit and stand for 20 minutes and lift at least 10 lbs.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Retirement Plan
• Employee Assistance Program