Licensed Investment Operations Associate

First Command; Fort Worth (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

First Command in Fort Worth seeks a Brokerage Operations Associate to service Advisors and clients by processing and supporting transactions, capturing data, and resolving discrepancies. The role emphasizes accuracy, timely processing, and collaboration with office staff.

The position offers cross-training, ongoing training, and the use of multiple systems. A bachelor’s degree is preferred; Series 7 & 63 are preferred; minimum one year in a business setting is required, with a preference for

Qualifications

• Bachelor’s degree preferred; equivalent combination of education and relevant work experience will be considered.
• Series 7 & 63 preferred.
• Minimum one year work experience in a business setting.
• Experience in Financial Services Industry is preferred.
• Strong attention to detail and a commitment to comply with policies, procedures and guidelines.
• Ability to work in a fast-paced environment and meet deadlines.
• Ability to work mandatory overtime when required.

Responsibilities

• Process account updates and miscellaneous operations requests for managed, brokerage, and direct fund accounts.
• Fulfill client and advisor requests to establish, service and support mutual fund, brokerage, and annuity business.
• Review incoming client paperwork and resolve items not in good order (NIGO).
• Process inbound advisor and client requests received via mail, email, cases, fax, and service requests.
• Improve client and advisor experience through effective written and verbal communication.
• Engage in regular training and professional development with cross-departmental functionality.
• Role includes rotation of responsibilities for cross-training and career development.

Skills

Attention to detail

Time management

Multitasking

Customer service

Communication skills

Integrity

Initiative

Independent work

Teamwork

Education

Bachelor’s degree preferred

Series 7 & 63 preferred

4 year college degree accepted in lieu of experience

Job description

How will this role impact First Command?

The Brokerage Operations Associate is responsible for servicing Advisors and clients through the processing and support of First Command. The Associate is responsible for capturing data, inputting transactions, evaluating information, identifying inconsistencies / inaccuracies, formulating resolutions, processing in-good-order business, maintaining daily statistics, and communicating with advisors and office staff.The Associate performs these duties within the standards set by the department.

What will the employee do in this role?

• Develop an understanding of the functional and task responsibilities within operations.
• Processing various account update and miscellaneous operations request for managed, brokerage, and direct at fund accounts.
• Fulfill Client and Advisor requests to establish, service and support mutual fund, brokerage, and annuity business, within departmental guidelines for quality and productivity.
• Review incoming client paperwork and collaborate with essential internal and external personnel to resolve items which are not in good order (NIGO).
• Process inbound First Command Advisor and Client requests received via mail, email, cases, fax, and service requests.
• Improve the client and Advisor experience by providing effective and professional written and verbal communication to First Command Advisors and Clients.
• Engage in regular training and professional development while obtaining additional skills to enhance individual growth and cross-departmental functionality.
• This position will involve rotation of job responsibilities for purposes of cross-training and career development.

What Skills/Qualifications Do You Need?

Education

• Bachelor’s degree preferred. Equivalent combination of education and relevant work experience will be considered.
• Series 7 & 63 preferred.

Work Experience

• Minimum one year work experience in a business setting.(Required)
• Experience within the Financial Services Industry is preferred
• 4 year college degree accepted in lieu of previous work experience
• Experience working with multiple systems in a dual monitor environment, and basic computer skills
• Attention to detail and a strong commitment to comply with policies, procedures and guideline

Required Knowledge, Skills and Abilities

• Ability to work in a fast-paced environment and successfully meet strict operational deadlines.
• Above average time management and multitasking skills.
• Maintain a high degree of accuracy while meticulously processing each transaction request in a timely manner
• Experience working with multiple systems in a dual monitor environment, and basic computer skills
• Attention to detail and a strong commitment to comply with policies, procedures and guidelines.
• Demonstrate passion for superior customer service, i.e. a client / advisor first mentality with a high level of integrity
• Initiative-taking individual with the ability to work independently or collaboratively with proven results.
• Ability to work mandatory overtime when required.

LI-NC1

#LI-Hybrid