Investment Operations Specialist - Client & Advisor Support

First Command; Fort Worth (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

First Command in Fort Worth seeks a Brokerage Operations Associate to service Advisors and clients by processing and supporting transactions, capturing data, and resolving discrepancies. The role emphasizes accuracy, timely processing, and collaboration with office staff.

The position offers cross-training, ongoing training, and the use of multiple systems. A bachelor’s degree is preferred; Series 7 & 63 are preferred; minimum one year in a business setting is required, with a preference for

Qualifications

• Bachelor’s degree preferred; equivalent combination of education and relevant work experience will be considered.
• Series 7 & 63 preferred.
• Minimum one year work experience in a business setting.
• Experience in Financial Services Industry is preferred.
• Strong attention to detail and a commitment to comply with policies, procedures and guidelines.
• Ability to work in a fast-paced environment and meet deadlines.
• Ability to work mandatory overtime when required.

Responsibilities

• Process account updates and miscellaneous operations requests for managed, brokerage, and direct fund accounts.
• Fulfill client and advisor requests to establish, service and support mutual fund, brokerage, and annuity business.
• Review incoming client paperwork and resolve items not in good order (NIGO).
• Process inbound advisor and client requests received via mail, email, cases, fax, and service requests.
• Improve client and advisor experience through effective written and verbal communication.
• Engage in regular training and professional development with cross-departmental functionality.
• Role includes rotation of responsibilities for cross-training and career development.

Skills

Attention to detail

Time management

Multitasking

Customer service

Communication skills

Integrity

Initiative

Independent work

Teamwork

Education

Bachelor’s degree preferred

Series 7 & 63 preferred

4 year college degree accepted in lieu of experience

Job description

First Command in Fort Worth seeks a Brokerage Operations Associate to service Advisors and clients by processing and supporting transactions, capturing data, and resolving discrepancies. The role emphasizes accuracy, timely processing, and collaboration with office staff.

The position offers cross-training, ongoing training, and the use of multiple systems. A bachelor’s degree is preferred; Series 7 & 63 are preferred; minimum one year in a business setting is required, with a preference for