Licensed Insurance Specialist

Assurant, Inc.; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading insurance firm is seeking a Licensed Insurance Specialist to provide exceptional customer service in a high-volume environment. The ideal candidate has at least 2 years of experience in the insurance industry and is skilled at multitasking and problem-solving. This full-time role involves handling inbound calls and assisting with policy inquiries. Competitive compensation and a comprehensive benefits package are offered.

Benefits

Competitive compensation

Comprehensive benefits package

Ongoing training and development

Qualifications

• Minimum of 2 years of experience in a customer service or call center role within the insurance industry.
• Proven ability to manage high call volumes while maintaining quality.
• Strong verbal and written communication skills.

Responsibilities

• Handle high volume inbound calls daily from policyholders and clients.
• Deliver exceptional customer service by resolving inquiries related to policies, billing, and claims.
• Navigate multiple systems and software platforms simultaneously.

Skills

Customer service skills

Multitasking

Problem-solving

Communication

Education

Property and Casualty Insurance License

Tools

Microsoft Office (Outlook, Word, Excel, Teams)

Job description

Overview

Assurant Renters Solutions is seeking a Licensed Insurance Specialist with a passion for delivering exceptional service in a fast-paced, high-volume environment. This is not your typical call center role—our Insurance Specialists are empowered problem-solvers who thrive on helping customers navigate their insurance needs with confidence and care.

If you’re a seasoned insurance professional who enjoys making a difference, excels at multitasking, and can quickly adapt to new systems and tools, we want to hear from you.

Projected start date: January 2026

This is a full-time position. Hours of operation are Monday through Friday from 8:00 a.m. to 8:00 p.m.

Key Responsibilities

• Handle high volume inbound calls daily from policyholders and clients, providing expert guidance and support.
• Deliver exceptional customer service by resolving inquiries related to policies, billing, endorsements, and claims with professionalism and empathy.
• Process and issue insurance documents including policies, certificates, endorsements, and cancellations.
• Investigate and resolve premium discrepancies, system issues, and processing errors with accuracy and efficiency.
• Navigate multiple systems and software platforms simultaneously while maintaining a high level of service.
• Collaborate with internal departments and external clients to ensure seamless service delivery.

Basic Qualifications

• Property and Casualty Insurance Producer/General or Personal Lines License (required).
• Minimum of 2 years of experience in a customer service or call center role within the insurance industry.
• Proven ability to manage high call volumes while maintaining quality and professionalism.
• Strong multitasking skills and the ability to work independently with minimal supervision.
• High proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams) and the ability to learn and navigate new systems quickly.
• Excellent verbal and written communication skills.

Why Join Us?

• Be part of a mission-driven organization that values integrity, innovation, and inclusion.
• Enjoy a collaborative and supportive team environment with opportunities for growth.
• Competitive compensation and comprehensive benefits package.
• Ongoing training and development to keep your skills sharp and your career moving forward