Licensed Insurance Pro — First-Call Customer Solutions

Teleperformance; Richmond (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401(k) and more)

Paid Time Off

Employee wellness and engagement programs

Job summary

Teleperformance is seeking a Licensed Insurance Representative for their Richmond, Virginia location. The role involves handling customer inquiries, providing excellent service, and resolving issues proactively. Candidates must possess an active Property & Casualty Insurance License and have at least one year of customer service experience. The position offers benefits like paid training, competitive wages, and comprehensive medical coverage. Ideal candidates will demonstrate strong communication skills and the ability to collaborate effectively with team members.

Qualifications

• Possess an active home state Property & Casualty Insurance License.
• Minimum of 1 year of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems.

Responsibilities

• Handle and respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Aim to resolve issues on the first call.

Skills

Effective communication

Customer service

Listening skills

Problem-solving

Education

High School Diploma or equivalent

College degree (preferred)

Job description

Teleperformance is seeking a Licensed Insurance Representative for their Richmond, Virginia location. The role involves handling customer inquiries, providing excellent service, and resolving issues proactively. Candidates must possess an active Property & Casualty Insurance License and have at least one year of customer service experience. The position offers benefits like paid training, competitive wages, and comprehensive medical coverage. Ideal candidates will demonstrate strong communication skills and the ability to collaborate effectively with team members.