Licensed Insurance Customer Service Representative

The Juris Agency; Virginia Beach (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Paid Time Off (PTO)

Job summary

The Juris Agency in Virginia Beach, VA is hiring a Full-Time Licensed Insurance Customer Service Representative to provide exceptional service to clients, answer questions about policies, and assist with claims and changes. You will greet clients, take premium payments, and build lasting relationships to ensure client retention.

The ideal candidate holds a Personal lines P&C license, communicates clearly, multitasks effectively, and delivers friendly, professional support.

Qualifications

• Personal lines P&C license is required.
• Excellent communication and customer service skills.
• Ability to multi-task and manage competing priorities.

Responsibilities

• Greet customers entering the office in a friendly and helpful manner.
• Process policy change requests from customers.
• Take premium payments from customers.
• Foster relationships to maintain client retention and loyalty.
• Follow up with customers to ensure satisfaction and address questions.

Skills

Customer service

Communication

Multitasking

Relationship building

Education

Personal lines P&C license

Job description

Job Description

Be mentored by the best! We're a successful and established company that cares about our employees and clients. Great career path from captive agency to an independen agency. We are looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests.

Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Paid Time Off (PTO)

Responsibilities

• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Process customer policy change requests.
• Take premium payments from customers.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Follow up with customers to assure satisfaction, respond to queries, offer additional insurance protection, and solve or refer problems.
• Present and explain insurance policy options based upon prospective client needs and their personal goals.
• Provide customers with additional information about new products and services.

Requirements

• Personal lines P&C license
• Possess an upbeat, positive, and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Strong communication skills, both oral and written.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.