Licensed Insurance Agent

Nichols College; Dudley (MA); Remote; USD 40,000 - 75,000; Full time

Job summary

A leading education institution is seeking a Remote Licensed Insurance Agent to manage customer inquiries related to insurance policies. The ideal candidate will assist with enrollment, billing, and product features, requiring excellent communication and multitasking skills. A valid insurance license and call center experience are necessary for this role, alongside a passion for helping customers.

Qualifications

• Valid insurance license with health component is necessary.
• HS Diploma or GED required.
• Call center experience is preferred.
• Excellent oral and written communication skills.

Responsibilities

• Assist customers with inquiries about policies and benefits.
• Handle both inbound and outbound calls to leads and existing customers.
• Document interactions properly for accurate tracking.

Skills

Strong interpersonal skills

Communication skills (written and verbal)

Sales techniques

Multi-tasking

Critical thinking

Education

HS Diploma or GED

Valid insurance license with health component

Tools

Microsoft Office Suite

Job description

and the job listing Expires on November 6, 2025

Job Title: Licensed Insurance Agent (Health / Medical)
Location: Remote
Duration: Contract (3 Months)

Job Summary:

As a Licensed Sales Agent you will assist customers with inquiries that will include; general policy information, enrolment assistance, benefit breakdown, billing review, and cross selling various ancillary products.

Job Description:

• Take inbound calls & make outbound calls to warm/hot leads or existing customers.
• Have interactive conversations with prospective and existing customers to showcase your active listening skills
• Effectively create customer need by conducting various probing techniques.
• Provide a high level of quality customer service in a high call volume environment.
• Accurately describe benefits and features for all available product lines.
• Follow documented processes and guidelines.
• Display salesmanship with the goal of one call close.
• Document systems properly to ensure accurate tracking and accountability.
• Ability to multi-task and work in multiple systems simultaneously
• Achieve all sales and call center goals.
• Assist with special projects that aid in the ongoing growth of the team- such as reviewing for effectuating polices, aiding in new phone/equipment implementation, becoming knowledgeable on new plans or industry updates.
• Work with internal departments in a professional manner to assist callers.
• Assist consumers with technical issues on the carrier’s enrolment website.

COMPETENCIES:

• Strong interpersonal and communication (written and verbal) skills
• Takes initiative and accountability to achieve results
• Relationship management: ability to collaborate and influence others
• Ability to work independently and manage competing priorities

Qualifications:

• HS Diploma or GED required.
• Valid insurance license with health component.
• Current continuing education requirements for license must be met
• Knowledge of successful selling techniques.
• Excellent oral and written communication skills.
• Must have an enthusiastic, flexible and assertive personality.
• Experience in a call center.
• Ability to sit for long periods of time.
• PC literate. Knowledge of Microsoft Office Suite Products is a plus
• Must be comfortable in a competitive goals driven sales environment.
• Must demonstrate multi-tasking and critical thinking skills regularly.
• Passion for helping people and developing strong sales relationships
• Conduct yourself in a professional manner at all times
• Ability to work independently and self-manage to requirements
• Good attendance is a must.
• Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router.
• Ability to receive company equipment; and make sure it is assembled properly in a timely manner.
• All agents must have the ability to communicate with leadership via online chat, email and virtual meeting applications. This position requires agents to be very responsive during work shifts.
• Ability & flexibility to troubleshoot any connectivity issues with your local ISP
• A private home workspace where customer information can remain secure

Thanks & Regards,

Diverse Lynx LLC |300 Alexander Park | Suite #200|Princeton , NJ 08540