Licensed Health Insurance Representative

MCI; Louisiana (MO); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Licensed Health Insurance Representative, where you will play a crucial role in guiding customers through their healthcare options. This full-time position offers the opportunity to educate clients on insurance policies, ensuring they select the best coverage for their needs. You will engage with customers, provide tailored solutions, and maintain compliance with regulations, all while delivering exceptional service. Enjoy a dynamic work environment that values your contributions and supports your professional growth. If you're ready to make a difference in people's lives, this role is perfect for you.

Benefits

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Qualifications

• Must hold a valid Healthcare Insurance License.
• Previous call center experience is preferred.

Responsibilities

• Provide information to customers about various healthcare options.
• Help customers choose the appropriate insurance policy.

Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Multitasking

Education

High School Diploma or GED

Healthcare Insurance License

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

LOCATION

Remote Work-at-Home

POSITION OVERVIEW

Job Title: Licensed Health Insurance Representative

Job Type: Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Licensed Health Insurance Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure that all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

CANDIDATE QUALIFICATIONS

Ideal candidates for this position should possess the following qualities:

• High school diploma or GED.
• Must hold a valid Healthcare Insurance License.
• Previous call center experience is preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities and interpersonal skills.
• Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
• Capable of functioning efficiently in a fast-paced environment.
• Dependable in completing assignments and maintaining attendance.

Requirements:

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
• Two 21” monitors are needed.
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
• You must provide your own headset. Specific models will be recommended during the interview process.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

COMPENSATION DETAILS

At MCI, we believe that your hard work deserves recognition and reward.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in contests that include cash bonuses and prizes.
• Health Benefits: Comprehensive medical, dental, and vision coverage after 90 days of employment.
• Retirement Savings: Secure your future with retirement savings programs.
• Disability Insurance: Short- and long-term disability coverage is available.
• Life Insurance: Access life insurance options.
• Career Growth: Focus on internal promotions and advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture.
• Casual Dress Code: Be comfortable while you work.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by qualified applicants or employees with disabilities.

DIVERSITY AND EQUALITY

MCI embraces differences and believes diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges, creating industry-leading solutions. MCI was named by Inc. Magazine as Iowa's Fastest Growing Company in 2019.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.