Licensed Health Insurance Agent

The VIOS Clinic; Memphis (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

The VIOS Clinic is seeking a Licensed Health Insurance Agent in Memphis, TN to support members with health plan options and benefits. You will guide eligible individuals through compliant enrollment processes and document interactions using CRM and call center tools.

Candidates should maintain high-quality, productive performance while contributing to improved member experiences and health outcomes, within an organization that values empathy and innovation.

Qualifications

• Active health insurance license required.
• Strong communication and customer service skills.
• Ability to explain complex insurance concepts clearly.
• Proficiency with CRM and call center software.
• Knowledge of healthcare operations and regulations is a plus.
• Commitment to quality and compliance standards.

Responsibilities

• Handle inbound and outbound calls to assist members with health plan options and benefits.
• Guide eligible individuals through compliant health insurance enrollment processes.
• Utilize CRM and call center tools to document interactions accurately.
• Meet quality, sales, and productivity standards.
• Contribute to improving member experiences and health outcomes.
• Support and uphold the organization's empathetic and innovative culture.

Skills

Strong communication

Customer service

Explain insurance clearly

CRM & call center tools

Tools

CRM software

Call center software

Job description

• Handle inbound and outbound calls to assist members with health plan options and benefits
• Guide eligible individuals through compliant health insurance enrollment processes
• Utilize CRM and call center tools to document interactions accurately
• Meet quality, sales, and productivity standards
• Contribute to improving member experiences and health outcomes
• Support and uphold the organization's empathetic and innovative culture

Role:

Licensed Health Insurance Agent

Responsibilities

• Handle inbound and outbound calls to assist members with health plan options and benefits
• Guide eligible individuals through compliant health insurance enrollment processes
• Utilize CRM and call center tools to document interactions accurately
• Meet quality, sales, and productivity standards
• Contribute to improving member experiences and health outcomes
• Support and uphold the organization's empathetic and innovative culture

Qualifications & Skills

• Active health insurance license
• Strong communication and customer service skills
• Ability to explain complex insurance concepts clearly
• Proficiency with CRM and call center software
• Knowledge of healthcare operations and regulations is a plus
• Commitment to quality and compliance standards