Licensed Customer Care Agent- Active License Required (Evening Shift)

Pumpkin; St. Louis (MO); À distance; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Healthcare

Parental leave

Career advancement opportunities

Health Savings Account

Retirement savings plan

Paid time off

Pet friendly environment

Commuter Benefits

Group Pet Insurance

On the job training

Employee Assistance Program

Résumé du poste

Pumpkin is seeking a Licensed Customer Care Agent to handle insurance and non-insurance inquiries via phone, email, text, chat, and social media. The role includes processing enrollments, claims, and fulfillment tasks, with an EST-based 12:00-8:30pm shift and a strong emphasis on delivering exceptional customer experiences.

Active P&C license is required. The position is remote in the United States and offers extensive benefits including healthcare, parental leave, and opportunities for career

Qualifications

• Active Property & Casualty Insurance License with NPN number.
• Experience in customer service with high customer interface.
• Experience with ticketing software (Zendesk, Kustomer, Gladly).
• Strong verbal and written communication skills.
• Detail-oriented with administrative skills.
• Entrepreneurial interest and passion for pets.

Responsabilités

• Provide exceptional customer care across phone, email, text, chat and social media.
• Use problem-solving skills to resolve customer issues and maintain positive relationships.
• Ensure claims and policies are compliant and know when to make an exception.
• Answer questions and provide insurance and non-insurance information.
• Educate customers on product offerings and upsell additional coverage.
• Process enrollments, claims, and fulfillment tasks per policy.
• Use ticketing and back office software to manage tasks and track performance.
• Data entry for assigned tasks.
• Other duties as assigned.

Connaissances

Customer service

Communication

Attention to detail

Administrative skills

Problem-solving

Formation

P&C Insurance License

Outils

Zendesk

Kustomer

Gladly

Description du poste

Job Summary

Pumpkin is seeking a Licensed Customer Care Agent who will report to the Supervisor, Customer Care. To apply for this role, candidates MUST have an active P&C License. This friendly and motivated individual will be responsible for researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media. The Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and always looking for new ways to provide an exceptional experience. The shift for this role will be 12:00-8:30pm EST.

Job Location

Remote – United States

Main Responsibilities

• Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
• Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
• Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
• Answer customer questions and provide insurance and non-insurance related information
• Educate customers on our full product offerings and take the initiative to help them buy additional coverage
• Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
• Use ticketing software, back office software, and other digital tools to manage and track performance
• Data entry for the above tasks
• Other duties as assigned

Basic Qualifications

• Existing Property & Casualty Insurance License - You must be actively licensed and provide your NPN # to proceed
• Prior experience in customer service role involving a high degree of customer interface
• Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
• Roll-up-your-sleeves mentality – does what it takes to get the job done
• Excellent verbal and written skills
• Administrative and computer skills
• Great attention to detail with every task
• Entrepreneurial interest and a passion for pets

Hourly Pay Rate

$20.19.

This position is non-exempt and eligible for overtime.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

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