Licensed Crisis Counselor - Fully Remote in Spokane, WA

Priority Dispatch Corp.; Spokane (WA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in crisis intervention is seeking compassionate professionals to provide support in high-pressure environments. This role involves engaging with individuals in crisis, offering emotional support, and employing effective crisis intervention techniques. With a focus on maintaining confidentiality and a HIPAA-compliant workspace, you'll be part of a dedicated team that makes a significant impact on the lives of those in need. The position offers flexibility, a comprehensive training program, and opportunities for career growth within a supportive organization recognized as a top workplace in healthcare.

Benefits

Comprehensive medical, dental, and life insurance

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program services

Accrued Paid Time Off (PTO)

Company-matched student loan repayment program

Opportunities for career growth

Qualifications

• Graduate degree in behavioral health required.
• Must hold an active license in WA.

Responsibilities

• Provide emotional support over the phone.
• Assess and mitigate risk, document accurately.
• Engage with individuals in crisis.

Skills

Compassion

Empathy

Communication Skills

Crisis Intervention Techniques

Multitasking

Active Listening

Education

MSW, PsyD, PhD in Behavioral Health

M.A./M.S. in Behavioral Health

Job description

Job Details

Job Location: Spokane, WA

Position Type: Full Time

Education Level: Graduate Degree

Salary Range: $28.55 - $32.55 Hourly

Job Shift: Swing

Job Category: Health Care

Benefits/Compensation/Location Req/Ideal Candidate:

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education, Licensing, and Experience Requirements

• Education: MSW, PsyD, PhD in behavioral health, or M.A./M.S. in behavioral health with clinical practice emphasis from an accredited program
• Licensure: Must reside in WA and hold an active license such as LSWA-IC, LSWAA, LMFTA, LMHCA, LMHC, LMFT, LICSW
• Experience: Minimum 1 year in Behavioral Health or Social Services

Location Requirement:

• Fully Remote in Washington

Who We Are:

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.

Headquartered in Portland, Oregon, Protocall is a remote-first organization serving customers across the U.S. and Canada with a team of fully integrated professionals in select states.

Who You Are:

You are compassionate, empathetic, and possess excellent communication skills. You can actively listen and connect with individuals in crisis, providing support over the phone, text, or other methods. You thrive in high-pressure environments, stay calm, employ effective crisis intervention techniques, and have a solution-focused mindset. Multitasking, managing intense calls, and navigating computer systems efficiently are essential. A background in psychology, social work, counseling, or related behavioral healthcare is required, with experience in crisis support highly valued. Upholding confidentiality and maintaining a secure, HIPAA-compliant workspace is mandatory. You are committed to providing unwavering support and making a positive impact.

Primary Responsibilities:

• Maintain a secure, HIPAA-compliant private workspace at home
• Engage with individuals over the phone to provide emotional support
• Build rapport and foster client engagement
• Assess and mitigate risk, document accurately
• Provide resources, information, and referrals
• Assist callers in identifying coping strategies and safety plans
• Intervene during emergencies when necessary
• Stay calm and professional in a fast-paced environment

What You Can Expect as a New Employee:

As part of our 24/7 crisis call center, flexibility to work holidays and weekends is required. The role begins with a paid six-week virtual training program, involving book learning, group sessions, roleplay, and live call-taking to develop your skills. Successful completion is necessary for continued employment.

Six Week Cohort Schedule: Monday to Friday, 8:00 AM - 4:30 PM PST.

Post Cohort: After training, you will start your regular schedule, coordinated during onboarding.

ProtoCall Services Inc. is an Equal Opportunity Employer committed to diversity in all aspects.