Licensed Crisis Counselor - Fully Remote in Raleigh, NC

ProtoCall Services; Raleigh (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in crisis intervention seeks compassionate professionals to join their team. This role involves providing vital support to individuals in emotional distress, utilizing exceptional communication skills and crisis intervention techniques. Employees will engage with clients over the phone, assess risks, and offer resources while maintaining a secure workspace. With a commitment to employee growth and a robust training program, this opportunity promises a rewarding career in a supportive environment. If you are ready to make a difference in people's lives, this role is perfect for you.

Benefits

Comprehensive medical, dental, and life insurance

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program services

Accrued Paid Time Off (PTO)

Company-matched student loan repayment program

Opportunities for career growth and advancement

Qualifications

• Graduate degree in behavioral health required.
• Must have active licensure in North Carolina.

Responsibilities

• Provide support to individuals experiencing emotional distress via phone.
• Maintain HIPAA-compliant workspace and documentation.

Skills

Crisis Intervention Techniques

Communication Skills

Active Listening

Multitasking

Education

MSW, PsyD, or PhD in Behavioral Health

M.A. or M.S. in Behavioral Health

Job description

Job Location: Raleigh, NC
Position Type: Full Time
Education Level: Graduate Degree
Salary Range: $28.55 - $32.55 Hourly
Job Shift: Swing
Job Category: Health Care

Benefits:

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education, Licensing, and Experience Requirements:

• Education Requirement:
  • MSW, PsyD, or PhD in a behavioral health field
  • OR M.A. or M.S. in behavioral health with a clinical practice emphasis from a program accredited by COAMFTE, CACREP, or CORE
• Licensure Requirement:
  • Must reside in and possess one of the following active licenses in NC:
    • LCSW-A
    • LMFTA
    • LPCA
    • LCMHCA
    • LPA
    • LCSW
    • LMFT
    • LPC
    • LCMHC
• Experience Requirement:
  • Minimum of 1 year direct experience in Behavioral Health or Social Services

Location Requirement:

• Fully Remote in North Carolina

Who We Are:
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.

Who You Are:
You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques.

Primary Responsibilities:

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm, professional, and focused while multitasking in a fast-paced environment.

What You Can Expect as a New Employee:
As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role.

Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks.

Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule, developed in partnership with Protocall’s Scheduling Department.

ProtoCall Services Inc. is an Equal Opportunity Employer.