Licensed Crisis Counselor - Fully Remote in Phoenix, AZ

Protocall Services, Inc.; Phoenix (AZ); Remote; USD 50,000 - 70,000; Full time

Job summary

Protocall Services, Inc. is seeking a compassionate Licensed Crisis Counselor to provide support to individuals in crisis through various communication methods. This fully remote role requires a strong background in behavioral health and excellent communication skills, along with the ability to handle high-pressure situations with professionalism and empathy. The position offers comprehensive benefits and a supportive work environment.

Benefits

Comprehensive medical, dental, and life insurance plans

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program (EAP)

Paid Time Off (PTO), up to 4 weeks in the first year

Company-matched student loan repayment program

Qualifications

• Active license in AZ (LMSP, LAC, LMFT, LCSW, LPC) required.
• At least 1 year of direct experience in Behavioral Health or Social Services.

Responsibilities

• Provide emotional support and crisis intervention over the phone and other channels.
• Develop safety plans and intervene during emergencies.
• Maintain a private, HIPAA-compliant workspace at home.

Skills

Communication

Crisis Intervention

Empathy

Education

MSW, PsyD, PhD, or M.A./M.S. in behavioral health

Job description

Licensed Crisis Counselor - Fully Remote in Phoenix, AZ

Join to apply for the Licensed Crisis Counselor - Fully Remote in Phoenix, AZ role at Protocall Services, Inc.

Job Overview

Protocall Services is seeking a compassionate Licensed Crisis Counselor to provide support via phone, text, or other methods to individuals experiencing crisis. This remote role requires a strong background in behavioral health, excellent communication skills, and the ability to handle high-pressure situations with professionalism and empathy.

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP)
• Paid Time Off (PTO), up to 4 weeks in the first year
• Company-matched student loan repayment program

Minimum Requirements

• MSW, PsyD, PhD, or M.A./M.S. in behavioral health from an accredited program
• Active license in AZ (LMSP, LAC, LMFT, LCSW, LPC)
• At least 1 year of direct experience in Behavioral Health or Social Services

Location

Fully Remote in Arizona, with a secure, HIPAA-compliant workspace and reliable internet connection.

Responsibilities

• Maintain a private, HIPAA-compliant workspace at home
• Provide emotional support and crisis intervention over the phone and other channels
• Build rapport, assess risk, document interactions, and provide resources
• Develop safety plans and intervene during emergencies

Training & Schedule

Initial six-week paid virtual training, Monday-Friday, 8:00 AM - 4:30 PM PST. Post-training, schedules are coordinated with the team, requiring flexibility to work holidays and weekends.

About Protocall Services

Leading provider in crisis intervention, recognized as a Top Workplace, serving community mental health centers, clinics, and organizations across the US and Canada. Committed to diversity, equity, and inclusion.