Licensed Crisis Counselor - Fully Remote in Minneapolis, MN

Protocall Services, Inc.; Minneapolis (MN); Remote; USD 50,000 - 70,000; Full time

Job summary

Protocall Services, Inc. is seeking a compassionate Licensed Crisis Counselor to provide remote crisis intervention services in Minnesota. The role involves supporting individuals experiencing emotional distress through risk assessment, resource provision, and emergency intervention, all while maintaining a HIPAA-compliant workspace. This position offers comprehensive benefits and requires flexibility to work holidays and weekends.

Benefits

Comprehensive medical, dental, and life insurance plans

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program (EAP) services

Paid Time Off (PTO), up to 4 weeks in the first year

Company-matched student loan repayment program

Qualifications

• Active MN licensure: LMHC, LPCC, LMSW, or LCSW required.
• Minimum 1 year of direct experience in behavioral health or social services.

Responsibilities

• Support callers in emotional distress via phone or text.
• Document interactions accurately and develop safety plans.
• Intervene in emergencies when necessary.

Skills

Crisis intervention

Risk assessment

Emotional support

Education

MSW, PsyD, or PhD in behavioral health

M.A./M.S. in behavioral health with clinical emphasis

Job description

Licensed Crisis Counselor - Fully Remote in Minneapolis, MN

Join to apply for the Licensed Crisis Counselor - Fully Remote in Minneapolis, MN role at Protocall Services, Inc.

Overview

Protocall Services is seeking a compassionate Licensed Crisis Counselor to provide remote crisis intervention services in Minnesota. This role involves supporting individuals experiencing emotional distress, with responsibilities including risk assessment, resource provision, and emergency intervention.

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Paid Time Off (PTO), up to 4 weeks in the first year
• Company-matched student loan repayment program

Qualifications

• MSW, PsyD, or PhD in behavioral health OR M.A./M.S. in behavioral health with clinical emphasis from accredited program
• Active MN licensure: LMHC, LPCC, LMSW, or LCSW
• Minimum 1 year of direct experience in behavioral health or social services

Location

Fully remote in Minnesota

Role Responsibilities

• Maintain a HIPAA-compliant private workspace
• Support callers in emotional distress via phone or text
• Build rapport and assess risk
• Document interactions accurately
• Provide resources and develop safety plans
• Intervene in emergencies when necessary

Training

Six-week paid virtual training, Monday–Friday, 8:00 AM–4:30 PM PST, to develop crisis intervention skills. Successful completion is required for employment continuation.

Additional Information

This role requires flexibility to work holidays and weekends. Protocall is an equal opportunity employer committed to diversity.