Licensed Crisis Counselor - Fully Remote in Knoxville, TN

ProtoCall Services; Knoxville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading crisis intervention organization that prioritizes compassionate care and effective solutions. As a telephonic first responder, you will engage with individuals facing mental health challenges, providing essential support and resources. This role offers a unique opportunity to work in a fast-paced environment, requiring exceptional communication skills and the ability to remain calm under pressure. With a commitment to professional growth, ProtoCall Services provides comprehensive training and a supportive work culture. If you're ready to make a difference in the lives of others while advancing your career in behavioral health, this position is for you.

Benefits

Comprehensive medical, dental, and life insurance plans

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program (EAP) services

Accrued Paid Time Off (PTO)

Company-matched student loan repayment program

Opportunities for career growth and advancement

Qualifications

• Graduate degree in behavioral health required.
• Must have active licensure in Tennessee.

Responsibilities

• Provide support to individuals in emotional distress via phone.
• Assess risk and maintain accurate documentation.

Skills

Crisis Intervention Techniques

Communication Skills

Active Listening

Empathy

Documentation Skills

Education

MSW, PsyD, or PhD in Behavioral Health

M.A. or M.S. in Behavioral Health

Job description

Job Location: Knoxville, TN

Position Type: Full Time

Education Level: Graduate Degree

Salary Range: $28.55 - $32.55 Hourly

Job Shift: Swing

Job Category: Health Care

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education, Licensing, and Experience Requirements

• Education Requirement:
  • MSW, PsyD, or PhD in a behavioral health field
  • OR M.A. or M.S. in behavioral health with a clinical practice emphasis from a program accredited by COAMFTE, CACREP, or CORE
• Licensure Requirement:
  • Must reside in and possess one of the following active licenses in TN:
    • LMSW
    • LPC
    • LPC/MHSP
    • LCSW
    • LAPSW
• Experience Requirement:
  • Minimum of 1 year direct experience in Behavioral Health or Social Services
• Location Requirement:
  • Fully Remote in Tennessee

Who We Are:

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.

Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.

Who You Are:

You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques.

Primary Responsibilities:

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm, professional, and focused while multitasking in a fast-paced environment.

What You Can Expect as a New Employee:

As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role.

ProtoCall Services Inc. is an Equal Opportunity Employer.