Licensed Crisis Counselor - FULLY REMOTE in Colorado

ProtoCall Services; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a national leader in crisis intervention as a telephonic first responder. This innovative firm offers a fully remote position where you'll provide critical support to individuals in crisis. With a focus on empathy and effective communication, you'll utilize your skills to manage high-stress situations and deliver solution-focused interventions. The role requires flexibility and a commitment to ongoing training, ensuring you are equipped to handle the demands of a 24/7 crisis center. If you're passionate about making a difference in mental health and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

401k

Paid Time Off

Student Loan Repayment

Flexible Schedule

Qualifications

• Graduate degree in behavioral health required, with relevant licenses in Colorado.
• 1 year of experience in mental health or crisis care is essential.

Responsibilities

• Provide telephonic crisis intervention and support to clients.
• Manage high-stress situations with effective communication and problem-solving.

Skills

Crisis Intervention Techniques

Active Listening

Problem-Solving Skills

Empathy

Communication Skills

Multitasking

Education

MSW, PsyD, or PhD in Behavioral Health

M.A. or M.S. in Behavioral Health

Job description

Job Details Job Location: PCR (Protocall Remote) CO - Anywhere, CO Position Type: Full Time Education Level: Graduate Degree Salary Range: $28.55 - $32.55 Hourly Job Shift: Swing Job Category: Health Care Benefits/Compensation/Location Req/Ideal Candidate:

*Offer maybe higher than posted range depending on prior experience with 988.

Benefits

• Medical, dental, life insurance, 401k, STD/LTD and EAP services.

• PTO package that earns up to 4 weeks of vacation during your first year.

• Company-matched student loan repayment

• Fully Remote in the State of Alabama

Educational and Licensing Requirements:

• MSW, PsyD, or PhD in behavioral health field or M.A. or M.S. in behavioral health with a clinical practice emphasis from a program that is accredited by COAMFTE, CACREP, or CORE.

• Licensed as a limited or fully licensed social worker or counselor according to the state licensing board requirements.

Location Requirement:

• You must reside and have at least one of the following licenses in Colorado (CO) PLPC, LPCC, PSW, CSWC, LSW, PSP, PSYC,LMFT LPC, LCSW, LP

Ideal Candidate:

The ideal candidate for this role is someone who possesses a blend of empathy, strong communication skills, and the ability to listen actively and attentively. They should be capable of managing high-stress situations with calm and effective crisis intervention techniques and have robust problem-solving skills to provide solution-focused interventions. Patience, resilience, and the ability to multitask are essential qualities for the ideal candidate, as the job requires handling intense calls while maintaining composure and managing multiple tasks and computer processes simultaneously. A background in psychology, social work, counseling, or other related behavioral healthcare fields is required, and experience in crisis support or similar roles is preferred.

Ethical standards and discretion are crucial to our ideal candidate. This role also requires maintaining confidentiality and a HIPAA-compliant, secure workspace with a locking door to ensure compliance and respect the privacy of callers. The ideal candidate understands that Protocall is a Remote First Organization and they will be comfortable working in a remote environment. They understand that having a stable, wired internet connection that meets Protocall’s requirements is necessary to ensure the safety of our callers.

Additionally, the candidate must be flexible with their availability, as a crisis call center we operate 24 hours a day, 365 days a year and our work requires staff who are willing to regularly work holidays and weekends. The ideal candidate understands that they are required to attend an intensive virtual eight-week training program. This program is designed to refine the skills they already possess and provide them with any missing skills needed to better align with the role of a telephonic first responder. This training program consists of two 4-week phases. The first phase runs Monday through Friday from 8 AM to 4:30 PM PST. The schedule for the second phase will be determined after coordinating with the Protocall Services Scheduling Department to establish the candidate's long-term schedule that meets the needs of the organization. They understand their continued employment is contingent upon completion of this training program.

About Protocall:

Protocall Services is a national leader in crisis interventionproviding effective solutions and resources 24 hours a day, 7 days a week. Not only being recognized nationally, Protocall has also been awarded Top Workplaces for 2023-2024 in the Healthcare Industry.

We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Headquartered in Portland, Oregon, Protocall serves customers in U.S and Canada with fully-integrated contact centers in Portland, OR, Grandville, MI, and Albuquerque, NM, as well with a remote team in selected states. Learn more about us on our websiteProtocall Services.

Overview Role of a Remote Crisis Counselor
• Working from home maintaining HIPAA compliance and focus requiring private office space
• Speak with consumers over the phone connecting with people experiencing emotional distress or mental health issues
• Building rapport and client engagement
• Assessing/mitigating risk and manage documentation while on calls
• Provide available resources or information needed
• Identify safe, positive ways of coping and/or developing a safety plan
• Emergency intervention that may be needed
• Remaining calm and professional while multi-tasking in a fast paced environment

ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.