Licensed Crisis Counselor - Fully Remote in Charlotte, NC

Priority Dispatch Corp.; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in crisis intervention is seeking compassionate professionals to join their remote team. This role involves providing critical support to individuals in crisis through various communication methods, ensuring a safe and HIPAA-compliant environment. You'll engage with clients, assess their needs, and develop effective safety plans while working in a dynamic, fast-paced setting. With a commitment to employee growth, the company offers comprehensive training and opportunities for career advancement. If you have a background in behavioral health and a passion for helping others, this role is a perfect fit.

Benefits

Comprehensive medical, dental, and life insurance

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program services

Accrued Paid Time Off package

Company-matched student loan repayment program

Opportunities for career growth and advancement

Qualifications

• Must hold an active NC license in behavioral health.
• Minimum 1 year experience in Behavioral Health or Social Services.

Responsibilities

• Provide emotional support to individuals in crisis via phone.
• Assess risk and document interactions thoroughly.
• Maintain HIPAA-compliant workspace at home.

Skills

Crisis Intervention Techniques

Communication Skills

Empathy

Behavioral Health Knowledge

Education

MSW, PsyD, or PhD in Behavioral Health

M.A. or M.S. in Behavioral Health

Job description

Job Details

Job Location: Charlotte, NC

Position Type: Full Time

Education Level: Graduate Degree

Salary Range: $28.55 - $32.55 Hourly

Job Shift: Swing

Job Category: Health Care

Benefits/Compensation/Location Req/Ideal Candidate

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education, Licensing, and Experience Requirements

• Education Requirement: MSW, PsyD, or PhD in a behavioral health field OR M.A. or M.S. in behavioral health with a clinical practice emphasis from an accredited program (COAMFTE, CACREP, or CORE)
• Licensure Requirement: Must reside in NC and hold an active license such as LCSW-A, LMFTA, LPCA, LCMHCA, LPA, LCSW, LMFT, LPC, or LCMHC
• Experience Requirement: Minimum of 1 year in Behavioral Health or Social Services

Location Requirement:

• Fully Remote in North Carolina

Who We Are:

Protocall Services is a national leader in crisis intervention, providing 24/7 effective solutions and resources. Recognized as a Top Workplace for five consecutive years, we serve community mental health centers, behavioral health clinics, managed care organizations, university counseling centers, and Employee Assistance Programs across the U.S. and Canada. Headquartered in Portland, Oregon, we are a remote-first organization with a dedicated team of professionals.

Who You Are:

You are compassionate, empathetic, and possess excellent communication skills. You can connect with individuals in crisis via phone, text, or other methods, providing support with professionalism and empathy. You handle high-pressure situations calmly, employing effective crisis intervention techniques. Your background in psychology, social work, counseling, or related behavioral healthcare is essential, with experience in crisis support highly valued. Integrity, confidentiality, and a secure, HIPAA-compliant workspace are non-negotiable. You must have a stable, wired internet connection and a suitable home setup to ensure caller privacy and safety.

Primary Responsibilities:

• Maintain a HIPAA-compliant private workspace at home
• Engage with individuals over the phone, providing emotional support
• Build rapport and foster engagement
• Assess and mitigate risk; document interactions thoroughly
• Provide resources, information, and referrals
• Assist in developing safety plans and identifying coping strategies
• Intervene during emergencies as needed
• Remain calm and professional in a fast-paced environment

What You Can Expect as a New Employee:

As part of our 24/7 crisis call center, flexibility to work holidays and weekends is required. The role begins with a paid, six-week virtual training program to develop your skills through various learning methods, including roleplay and live calls. Successful completion of training is necessary for continued employment.

Six Week Cohort Training Schedule:

Monday to Friday, 8:00 AM to 4:30 PM PST.

Post Cohort Training:

After training, you will start your regular schedule, planned during onboarding with our scheduling department.

ProtoCall Services Inc. is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.