Licensed Crisis Counselor - Fully Remote in Canton, OH

Priority Dispatch Corp.; Canton (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in crisis intervention is seeking compassionate professionals to join their remote team. This role involves providing emotional support and crisis intervention to individuals in need, utilizing excellent communication skills and empathy. With a focus on maintaining a HIPAA-compliant workspace, you will engage with clients via phone and text, helping them navigate challenging situations. The position offers a comprehensive training program and opportunities for career growth within a supportive environment. If you thrive under pressure and are dedicated to making a difference, this role is perfect for you.

Benefits

Comprehensive medical, dental, and life insurance plans

401(k) retirement plan with company match

Short-term and long-term disability coverage

Employee Assistance Program services

Accrued Paid Time Off (PTO) up to 4 weeks

Company-matched student loan repayment program

Opportunities for career growth and advancement

Qualifications

• Minimum 1 year experience in Behavioral Health or Social Services.
• Active licenses in OH (LPC, LSW, LPCC, ILMFT, LISW, LISW-S, LP).

Responsibilities

• Engage with individuals over the phone, providing emotional support.
• Assess and mitigate risk, documenting thoroughly and accurately.
• Provide resources, information, and referrals as needed.

Skills

Crisis Intervention Techniques

Active Listening

Communication Skills

Empathy

Education

MSW, PsyD, PhD in Behavioral Health

M.A./M.S. with Clinical Emphasis

Job description

Job Details

Job Location: Canton, OH

Position Type: Full Time

Education Level: Graduate Degree

Salary Range: $28.55 - $32.55 Hourly

Job Shift: Swing

Job Category: Health Care

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) up to 4 weeks in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education, Licensing, and Experience Requirements

• Education: MSW, PsyD, PhD in behavioral health, or M.A./M.S. with clinical emphasis from accredited programs
• Licensure: Active licenses in OH (LPC, LSW, LPCC, ILMFT, LISW, LISW-S, LP)
• Experience: Minimum 1 year in Behavioral Health or Social Services

Location Requirement:

• Fully Remote in Ohio

Who We Are:

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.

Headquartered in Portland, Oregon, Protocall is a remote-first organization serving customers across the U.S. and Canada with a team of fully integrated professionals in select states.

Who You Are:

You are a compassionate and empathetic professional with excellent communication skills, capable of active listening and connecting with individuals in crisis via phone, text, or other methods. You thrive in high-pressure environments, employing effective crisis intervention techniques, maintaining calmness, and demonstrating resilience. A background in psychology, social work, counseling, or related behavioral healthcare is essential, with experience in crisis support highly valued. Integrity, confidentiality, and a secure, HIPAA-compliant workspace are mandatory. You must have a stable, wired internet connection that meets company standards.

Primary Responsibilities:

• Maintain a HIPAA-compliant private workspace at home for confidentiality and focus
• Engage with individuals over the phone, providing emotional support
• Build rapport and foster client engagement during calls
• Assess and mitigate risk, documenting thoroughly and accurately
• Provide resources, information, and referrals as needed
• Assist callers in identifying coping strategies and safety plans
• Intervene during emergencies when necessary
• Stay calm, professional, and focused while multitasking in a fast-paced environment

What You Can Expect as a New Employee:

You will demonstrate flexibility to work holidays and weekends as part of our 24/7/365 crisis call center. The role begins with a paid six-week virtual training program, designed to develop your skills through various learning modalities including book learning, group sessions, roleplay, and live call-taking. Successful completion of this training is required for continued employment.

Six Week Cohort Training Schedule:

Attend a Monday to Friday, 8:00 AM to 4:30 PM PST training for six weeks.

Post Cohort Training:

After training, you will begin your regular schedule, coordinated with Protocall’s Scheduling Department during onboarding.

Equal Opportunity Employer:

ProtoCall Services Inc. is committed to diversity and equal opportunity employment, welcoming applicants regardless of race, gender, sexual orientation, religion, ethnicity, or national origin.