Licensed Clinical Manager, Acute Services - Crisis (62618)

Diversus Health; Colorado Springs (CO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PSLF Eligible Employer

Tuition Reimbursement

Medical, Dental, and Vision Coverage

401(k) with company match

Paid time off

Job summary

Diversus Health seeks a proactive leader to oversee the Crisis Walk-in Center, Crisis Evaluators, and Placement Coordinators in Colorado Springs. The role focuses on timely crisis response, community engagement, and ensuring high-quality care across programs.

You will drive service excellence, staff development, and adherence to clinical standards while coordinating with partners to deliver comprehensive support for vulnerable individuals.

Qualifications

• Master’s degree in a related mental health field is required.
• 5+ years in behavioral health leadership or management preferred.

Responsibilities

• Lead and manage day-to-day operations of Diversus Health Crisis Walk-in Center, Crisis Evaluators and Crisis Referral and Placement Coordinators.
• Foster timely, appropriate responses to clients in crisis and build community connections.
• Monitor systems to ensure fidelity to clinical care and evidence-based practices.
• Develop an accountable team approach to clinical and administrative outcomes.

Skills

Leadership

Communication

Data analysis

Multi-tasking

Microsoft Office

Interpersonal skills

Customer service

Education

Master’s degree in mental health field

Tools

Microsoft Office

Outlook

Job description

Job Details: Job Location: Lighthouse 115 Parkside - Colorado Springs, CO 80910, Position Type: Full Time, Salary Range: $70,000.00 - $100,000.00 Salary, Job Shift: Day, FLSA Status: EXEMPT - This position is classified as Exempt under the Fair Labor Standards Act and is not eligible for overtime pay.

This position requires a Master's Degree and licensure in CO (LPC, LCSW, LMFT, LAC)

Purpose-Driven Work. Exceptional Benefits. Lasting Community Impact.

DESCRIPTION

At Diversus Health, every team member plays a vital role in improving access to behavioral health care for individuals and families throughout our community, including underserved and vulnerable populations. When you join our team, you become part of a mission-driven organization dedicated to removing barriers to care, promoting recovery, and creating healthier communities.

Whether your passion is clinical care, crisis services, operations, administration, leadership, or support services, you'll have the opportunity to make a meaningful difference while building a rewarding and fulfilling career.

Why Join Diversus Health?

• Public Service Loan Forgiveness (PSLF) Eligible Employer*
• Tuition Reimbursement Opportunities
• Comprehensive Medical, Dental, and Vision Coverage
• 401(k) with a 4% Company Match
• Generous Paid Time Off, Sick Leave, and Paid Holidays
• Employee Assistance Program (EAP
• Employer-Paid Life Insurance, AD&D, and Long-Term Disability Coverage for Eligible Employees
• Professional Development and Continuing Education Support
• Career Growth and Advancement Opportunities
• Collaborative, Mission-Driven Culture
• Meaningful Work Serving Underserved and Vulnerable Members of Our Community

Benefits, eligibility requirements, and plan details are outlined in the Benefits Overview brochure. In the event of any discrepancy, the official plan documents govern.

Job Summary

Provides management and leadership for the day-to-day operations of Diversus Health Crisis Walk in Center, Crisis Evaluators and Crisis Referral and Placement Coordinators. An emphasis on the timely and appropriate response to clients in crisis; develops and maintains community connections; monitors systems and processes to ensure fidelity to clinical care and evidenced-based practices; fosters an environment of accountable care practices, to include individualized client care, utilization management, access to care and productivity; promotes collaboration and cross-systems strategic planning, reviewing and aligning goals within and among networks; continuously develops clinical and support programs to ensure clients with complex needs and multi-agency involvement, benefit from a coordinated care plan across internal programs, community-based agencies and providers and develops an accountable team approach to clinical and administrative outcomes and quality care. Ensures that staff across the system are meeting the customer service needs both internal to and external the programs supervised. Provides leadership, consultation and guidance to the continued growth and development of the Lighthouse to improve efficiencies and create cost-containment strategies that support the overall Diversus Health system.

Essential Functions

• Demonstrates leadership qualities with the ability to persuade, negotiate, motivate, coach, teach and facilitate individuals and groups on reaching the objectives of Diversus Health strategic vision and goals.
• Demonstrates knowledge of crisis and acute care models
• Supports innovative workforce development, recruitment and retention efforts to facilitate management of clients in crisis and referral to appropriate level of services
• Builds and maintains professional relationships with new and existing partners while identifying opportunities for improvement.
• Communicates effectively with internal and external practice teams in public and private forums.
• Manages and drives growth with existing and new clients/community partners to achieve assigned individual and team goals.
• Provides feedback to leadership on practice transformation efforts, process redesign and improvement, and outcomes.
• Works in a team environment to support the success of all team members.
• Provides AOC (Administrator on call) coverage, as needed.
• Serves as a liaison between LAS and both internal and external providers to ensure seamless coordination of care on behalf of our clients served.

Employees may be eligible for participation in the federal Public Service Loan Forgiveness (PSLF) Program. Eligibility is determined by federal program requirements.

Qualifications: Knowledge/Skills/Abilities

• Master’s degree and licensure in a related mental health field.
• Minimum of 3 years exp in the healthcare field in a leadership or management capacity preferred. 5+ years in the behavioral health industry with a thorough working knowledge of Inpatient, Crisis and IOP, required.
• Knowledge of managed care principles, best clinical practices, business and management theory and models, critical thinking and effective customer/employee service models in behavioral health care.
• Experience working in a complex, fast paced environment that requires excellent multi-tasking skills and has significant customer interaction telephonically and/or in person.
• Ability to work cohesively in a team oriented environment that fosters good working relationships.
• Excellent computer skills with proficiency in Microsoft Office and Outlook.
• Experience with medical claims processing, collections and cash flow management.
• Ability to organize and prioritize workload to meet all deadlines and established goals.
• Excellent leadership and interpersonal skills.
• Ability to analyze statistical and financial data.
• Strong verbal and written communication skills.
• Advanced computer skills.