Licensed Client Service Administrator

Thrivent Financial; Town of Germantown, Northern (WI, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Simple IRA with employer match

Health insurance premium reimbursement

80 hours PTO and 20 hours Volunteer Tt

Verbal and written communication skill

Job summary

Gateway Associates is seeking a Client Services Administrator to join the client service team, preparing and sending applications and paperwork to implement recommendations for clients. You will work across brokerage, insurance, mutual funds, and annuities to move processes forward efficiently and accurately, reporting to the Director of Operations.

The role requires Series 7/66 and Life/Health insurance licenses, plus experience with financial advisors.

Qualifications

• Series 7/66 licensing is required.
• State Life and Health insurance licensing is required.
• Experience working with financial advisors on implementation.
• Excellent communication skills, verbal and written.
• Ability to thrive in a high-volume, fast-paced environment.
• Knowledge of business technology such as Microsoft Word, Excel, Outlook, Salesforce, and DocuSign or ability to learn.
• Ability to work independently, prioritize tasks, and self-direct to meet deadlines.
• Ability to maintain the integrity of sensitive/confidential information.
• Desire to work collaboratively and support peers.

Responsibilities

• Prepare applications needed to implement recommendations from advisory team in anticipation of client meetings.
• Work with multiple product lines including brokerage accounts, insurance policies, mutual fund accounts, and annuities.
• Track insurance applications through the underwriting process.
• Monitor pending recommendation implementation, i.e. ensure that tasks are completed.
• Prepare and send client paperwork associated with money movement and account services.
• Process brokerage transactions as requested by advisory and planning team.
• Follow-up with clients as needed to ensure that paperwork and applications are completed.
• Track process of transactions and services to ensure that they are completed after paperwork is processed.
• Become team expert in paperwork, transactions, and applications.
• Maintain team procedures for processing transactions and paperwork.
• Adapt procedures to Thrivent changes/new efficiencies.
• Serve as point of contact to research and resolve processing issues with the home office.
• Research and help develop procedures for new product lines/products as released.
• Other duties as assigned.

Skills

Communication skills

Attention to detail

Self-motivation

Team collaboration

Time management

Tools

Microsoft Word

Excel

Outlook

Salesforce

DocuSign

Job description

The Client Services Administrator works as a part of the client service team at Gateway Associates to prepare and send applications and paperwork to implement recommendations. Their goal is to create an experience for clients that is efficient and easy.

The Licensed Client Service Administrator reports to the Director of Operations and is employed by Gateway Associates.

Schedule is in Central Standard time: Hours: M/Tu 9:00 am – 6:00 pm, W 9:00 am – 5:00 pm, Tr 9:00 am – 4:00 pm, F 9:00 am – 1:00 pm.

Responsibilities

• Prepare applications needed to implement recommendations from advisory team in anticipation of client meetings.
• Working with multiple product lines including brokerage accounts, insurance policies, mutual fund accounts, and annuities.
• Track insurance applications through the underwriting process.
• Monitor pending recommendation implementation, i.e. ensure that tasks are completed.
• Prepare and send client paperwork associated with money movement and account services.
• Process brokerage transactions as requested by advisory and planning team.
• Follow-up with clients as needed to ensure that paperwork and applications are completed.
• Track process of transactions and services to ensure that they are completed after paperwork is processed.
• Become team expert in paperwork, transactions, and applications.
• Maintain team procedures for processing transactions and paperwork.
• Adapt procedures to Thrivent changes/new efficiencies.
• Serve as point of contact to research and resolve processing issues with the home office.
• Research and help develop procedures for new product lines/products as released.
• Other duties as assigned.

Requirements

• Series 7/66 licensing
• State Life and Health insurance licensing
• Experience working with financial advisors on implementation
• Excellent communication skills, verbal and written
• Ability to thrive in high volume, fast paced environment
• Strong attention to detail
• Knowledge of business technology such as Microsoft Word, Excel, Outlook, Salesforce, and DocuSign or ability to learn
• Ability to work independently, prioritize tasks, and self-direct to meet deadlines
• Ability to maintain the integrity of sensitive/confidential information
• Desire to work collaboratively and support peers

Compensation

• Compensation with experience – target range $60,000 - $70,000/year
• 80 hours of Paid Time Off and 20 hours Volunteer Time Off in first year
• Simple IRA plan with employer match
• Health insurance plan premium reimbursement

As part of Gateway Associates' recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process a for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records. All persons with securities registrations are subject to TIMI’s Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

Pay Transparency Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [e-mail] or call 800-847-4836 and request Human Resources.

At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership‑owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work. Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.