Licensed Benefit Advisor (RHS)

Davita Inc.; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Licensed Virtual Benefit Advisor to assist retirees in navigating their insurance options. This remote role involves selling and enrolling clients into various benefit plans, providing education on Medicare, and ensuring a high level of customer service. The ideal candidate will have an active health license and experience in sales, particularly with Medicare products, to deliver a positive customer experience.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Employee Assistance Program

Paid Leave

Qualifications

• High integrity, responsible, disciplined team player.
• Experience in health and Medicare sales preferred.
• Ability to pass required licensing and certifications annually.

Responsibilities

• Sell and enroll retirees into appropriate insurance products.
• Provide Medicare education and conduct needs analysis.
• Handle inbound service calls and resolve customer inquiries.

Skills

Customer Service

Sales Experience

Medicare Knowledge

Computer Skills

Education

Active Health License

Job description

*Description*
The Licensed Virtual Benefit Advisor's responsibilities include selling and enrolling retirees into appropriate insurance products including but not limited to health, prescription drug, vision, dental plans, and advising Pre-Medicare eligible recipients of their options. This is done primarily through providing Medicare education, conducting needs analysis, and assisting the retirees in selecting an appropriate plan for their needs. Customer service assistance is also offered within or outside of the sales process. BAs maintain the highest levels of integrity, are responsible, disciplined, team players, and produce quality work.
***PRE-SET APPOINTMENTS - NO COLD CALLING***
*Ability to consistently provide a "WOW" experience at all customer touchpoints
*Ability to pass licensing exam (if applicable), AHIP, and carrier certifications annually
*Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments. Ability to identify Medicare prospects needs using a needs analysis based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plans
*Enroll retirees compliantly and efficiently by reading scripting verbatim
*Meet and/or exceed key performance indicators
*Handle inbound service calls by providing accurate and complete information with the intent of enrolling the customer in the appropriate plan
*Actively manage all appointments to follow up with a prospect
*Respond to voicemails within 24 hours, internal chat requests, handle and resolve customer complaints and/or client escalations
*Monitor the internal chat and respond in a timely fashion to any questions or requests
*Deliver a consistently positive customer experience in a highly ethical and professional manner
*Strong computer skills, Microsoft Office proficiency, experience using multiple screens is a plus
*Absorb new information and have the flexibility to adapt to new processes rapidly
*Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education
*Maintain active resident health (and life if required) insurance license, or ability to renew license prior to start date, and any riders required by state (Med Sup/Illness/Critical Care)
*Accurately provide information and follow specific process for test calls
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*Additional Skills & Qualifications*
Perfect Fit:
- Has an active Health License
- Has at least one year sales experience
- Has at least one season of Health sales experience
- Has at least one season of Medicare Sales Experience
DQ:
- Not having an active Health license
- Not having CEs done prior to exp if license expires this year
- Having ANY active appointment on license (CANT HAVE ANY ACTIVE APPOINTMENTS)
*Experience Level*
Expert Level
#priorityeast25
*Pay and Benefits*
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 16, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.