Licensed Auto Insurance Agent

Sedgwick; Buffalo (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading insurance services company in Buffalo seeks an Inbound Customer Service Agent to support clients with auto insurance inquiries. The ideal candidate will deliver exceptional service while managing high call volumes. Requires an active insurance license and at least one year of customer service experience. Competitive hourly pay of $24.00 offered with structured training and mentorship.

Qualifications

• Active property & casualty insurance agent/producer license required.
• At least one year of customer service experience; call center experience preferred.
• Strong understanding of insurance fundamentals.

Responsibilities

• Answer approximately 40 inbound calls per day.
• Support billing inquiries and new business quoting.
• Deliver empathetic service that builds trust.

Skills

Customer service skills

Empathetic communication

Conflict resolution

Organizational skills

Interpersonal skills

PC literacy including Microsoft Office

Education

HS diploma or GED

Job description

Overview

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Licensed Auto Insurance Agent

Schedule

Schedule: Monday - Friday 9:00 AM - 5:30 PM Central time (for Training); Monday - Friday 9:00 AM - 5:30 PM PACIFIC time (for Production)

Primary Purpose

Join a fast-paced, customer-focused team supporting one of the most innovative insurance operations in the industry. As an Inbound Customer Service Agent – Auto Insurance for the leader in electric vehicle sales, you will apply your auto insurance knowledge to handle a high volume of incoming calls from existing and prospective customers. Your role is to deliver exceptional service by helping customers understand and manage their insurance policies while navigating multiple systems and adhering to compliance standards. This phone-based role requires you to be on calls for most of your shift. You’ll receive structured training, mentorship, and real-time feedback to help you reach full potential.

Schedule & Work Expectations

Schedule: Monday - Friday 9:00 AM - 5:30 PM Central time (for Training); Monday - Friday 9:00 AM - 5:30 PM PACIFIC time (for Production)

• 8-hour shifts with:
• One unpaid lunch break
• Two paid 15-minute breaks (morning and afternoon)

Essential Functions and Responsibilities

• Answers approximately 40 inbound calls per day in a professional and timely manner.
• Supports a wide range of customer needs, including:
• General policy support
• Billing inquiries
• New business quoting and onboarding
• Underwriting clarification
• Vehicle and garaging updates
• Delivers empathetic, knowledgeable service that builds trust and reinforces our client’s brand values.
• Responds to AI-transferred calls with particular attention to compliance and call documentation, ensuring accurate recordkeeping and disclosures.
• Collaborates with peers and supervisors in a high-volume, team-oriented environment.
• Navigates between multiple systems and tools (internal platforms, CRM, quoting systems, underwriting databases) to assist callers.
• Adheres to strict compliance standards including privacy, disclosures, and state-level insurance regulations.
• Participates in coaching, quality reviews, and process improvement initiatives.

Additional Functions and Responsibilities

• Performs other duties as assigned.

Qualifications

• Education & Licensing
• HS diploma or GED required. Active property & casualty insurance agent/producer license is required.
• Experience
• At least one (1) year of customer service experience; call center experience strongly preferred.
• Skills & Knowledge
• Strong customer service skills with empathetic communication and conflict resolution
• Knowledge of insurance industry fundamentals
• Understanding of insurance billing and policy administration
• Excellent oral and written communication
• PC literate, including Microsoft Office products
• Strong organizational skills
• Excellent interpersonal skills to include empathy and active listening
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($24.00 USD hourly).

Always accepting applications.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com