Licensed Assistant Manager - Fredericksburg, VA - LensCrafters

LensCrafters; Fredericksburg (VA); On-site; USD 37,043 - 57,776; Full time

Job summary

LensCrafters is recruiting a full-time Assistant Manager in Fredericksburg, VA. The role acts as a leader in the absence or support of the Store Manager and operates as a business owner within the LensCrafters organization.

You will drive performance metrics and deliver a personal approach to eye care in the community. Key duties include team leadership, training, scheduling, and ensuring compliance with company policies.

Qualifications

• High School graduate or equivalent.
• Current & valid state Opticianry license.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Must have a strong command of the English language for all written correspondence & oral communication.
• Strong communicator & listener.
• Demonstrated high level of selling skills.
• Proven ability to problem solve.

Responsibilities

• Delivers quality and improvement to meet or exceed KPIs including Comp Sales, Conversion, Customer Count, and Profitability.
• Supports store manager in diagnosing the business and leveraging Retail, Lab & Doctor synergies.
• Helps recruit and develops a strong talent pipeline for the store.
• Leads the team, provides training and constructive feedback, and ensures store policies are followed.
• Maintains strong relationship with doctors and ensures a safe, compliant work environment.
• Works a schedule including nights and weekends.
• Performs administrative duties and ensures accurate eyewear fittings and measurements.

Skills

Leadership/management

Strong communicator

Problem solving

Customer service orientation

Education

High School diploma or equivalent

Current & valid state Opticianry license

College degree or equivalent

Tools

Cash register

Computers

Calculators

Job description

About LensCrafters

LensCrafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 employees around the world in driving the transformation of the eyewear and eye care industry.

Store: 000435 LensCrafters

Position: Full‑Time

Job Summary

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager and behaves as a business owner within the marketplace & LensCrafters organization. The Assistant Manager represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.

Responsibilities

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require any development or disciplinary action of others.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in the store appearance & executes visual directives.
• Strives to maintain positive working relationship with doctors.
• Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceeds all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long‑term solutions to problems.
• Performs & understands administrative duties.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.
• Under current & valid state Opticianry license perform the following:
  • Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription.
  • Adjusts &/or repairs eyewear.
  • Presents and dispenses eyewear & creates a lasting impression.
  • Performs accurate digital measurements.

Basic Qualifications

• High School graduate or equivalent
• Current & valid state Opticianry license
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high level of selling skills
• Proven ability to problem solve

Preferred Qualifications

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non‑licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Compensation and Benefits

Pay Range: $26.89 - $41.94 per hour.

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. You may also be offered a competitive bonus and/or commission plan.

Equal Opportunity Employment

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran, military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.