Licensed Alarm Technician - Cape and Islands

Alarm New England; Rocky Hill (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Market-competitive wages

Company take-home vehicle

401(k) retirement plan

Medical, dental, and vision

Paid time off

Growth and development opportunities

Vision insurance

Life insurance

Short-term disability

Paid holidays

Vacation

Sick time

Company training

Job summary

A leading security integrator in Rocky Hill, CT is seeking a licensed alarm installer. Responsibilities include installing and troubleshooting burglar alarm systems, delivering excellent customer service, and maintaining truck inventory. The ideal candidate should have a valid alarm installer license in Massachusetts and strong communication skills. This position offers competitive wages, company vehicle, and benefits including medical, dental, and 401(k) retirement plan.

Qualifications

• Currently licensed alarm installer in Massachusetts.
• Clean driving record.
• Strong communication skills for effective client interaction.

Responsibilities

• Install alarm systems and troubleshoot as needed.
• Deliver a positive customer experience.
• Maintain accurate inventory of parts.
• Deliver a positive customer experience.
• Maintain accurate truck inventory and know part numbers/descriptions.
• Learn to be an expert in the technologies we sell.
• Be on-call rotation after training is complete.
• Attend and complete company training programs as required.
• Perform work assignments safely and adhering to safety standards.
• Acquire knowledge of products to educate customers and recommend solutions as needed.
• Understand EOS Operating Principles and use them as job guidelines.

Skills

Communication skills

Troubleshooting

Customer service

Education

Low Voltage/Journeyman/B License

Valid driver's license

Tools

None

Job description

Alarm New England

Alarm New England is one of the largest independent security integrators in the US. Our business has been family‑owned for 53 years and serves over 18,000 customers. Our team sells the latest security and smart home solutions to the residential, small and large business markets.

Our core values of Being Humbly Confident, GSD, Make The World A Better Place, and Do The Right Thing are fundamental to everything we do in Building a Great Company and Keeping People Safe.

This position requires licensing: Low Voltage/Journeyman/B License or above.

What You’ll Do

• Install burglar alarm systems, fire systems, networked video systems and access control systems to code.
• Service and troubleshoot systems as needed.
• Teach and train customers.
• Deliver a positive customer experience.
• Maintain accurate truck inventory and have knowledge of all parts, part numbers and descriptions.
• Learn to be an expert in the technologies we sell.
• Be on‑call rotation once training is complete.
• Attend and complete company training programs as required.
• Perform work assignments in a safe manner, adhering to all safety standards.
• Perform other assigned duties as may be required from time to time, such as acquiring knowledge of our products to educate customers regarding their systems and be capable of recommending solutions to customers’ problems as needed.
• Understand our EOS Operating Principles and make them the guidelines for how you do your job.

Requirements

• Currently licensed alarm installer (Massachusetts).
• Valid driver’s license with clean driving record.
• Strong communication skills for effective client interaction.

What We Offer

• Market‑competitive wages based on your experience.
• Company take‑home vehicle, laptop and cell phone.
• Company‑rich match 401(k) retirement plan.
• Cost‑share medical, dental and vision.
• Employer 100% paid basic life and short‑term disability.
• Paid company holidays, vacation and sick time.
• Growth and development, including company‑paid training.
• Paid license renewals.
• Employee discounts.
• Referral program.