Licensed Agent Zone Manager

L.A. Insurance; Muskegon (MI); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance options

Retirement participation

Job summary

L.A. Insurance in Muskegon, MI is seeking a Zone Manager to drive performance and growth across multiple locations. You will coach licensed agents, optimize schedules, and recruit teams to maximize sales and customer satisfaction.

Leadership of field teams, strong insurance knowledge, and bilingual English/Spanish skills are highly valued. A valid Property & Casualty license and willingness to travel are required; a competitive benefits package is offered.

Qualifications

• Background in insurance, financial services, retail sales, or similar multi-location sales environment.
• Strong knowledge of personal lines insurance and agency operations.
• Bilingual English/Spanish fluency is strongly preferred.
• Active Resident Property & Casualty license (or obtain within company timeframe).
• Valid driver’s license, reliable transportation, and auto insurance.
• Ability to travel frequently within assigned Zone and maintain a flexible schedule.

Responsibilities

• Drive Performance & Growth: Own your Zone’s performance metrics including quotes, policies, conversions, retention, referrals, and revenue growth.
• Coach & Develop Agents: Conduct frequent field visits to coach agents on sales execution, follow-ups, renewals, and interactions; oversee building winning teams and recruiting licensed agents.
• Grow the Brand: Partner with Marketing to execute local campaigns and drive local referral growth through relationships with dealerships and community partners.
• Ensure Operational Excellence: Ensure agencies are professional, properly branded, compliant, and equipped to succeed; act as a communication link between agents and leadership.

Skills

Insurance experience

Leadership

Sales coaching

Communication skills

Travel readiness

Education

High School Diploma or GED

Property & Casualty license

Job description

Career Opportunities with L.A. Insurance

A great place to work.

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L.A. Insurance is one of the largest independent insurance brokerages. We compare rates and coverage options from multiple insurers, giving our customers a complete picture of options, prices, and available coverage plans.

We are understanding, helpful, patient, and personal. Our customers’ confidence and peace of mind always come first. We reward hard work, promote from within and offer excellent training and career development for our employees.

We offer competitive pay and generous benefits, including paid time off, paid holidays, health insurance options and retirement participation.

What You’ll Do

• Drive Performance & Growth: Own your Zone’s performance metrics, including quotes, policies, conversions, retention, referrals, ancillary products, and overall revenue growth.
• Coach & Develop Agents: Conduct frequent field visits to coach Agents on sales execution, unsold quote follow-ups, renewals, and maximizing every customer interaction. The Zone Manager will oversee the locations of Build Winning Teams: Actively recruit licensed Agents (especially in high-need and bilingual markets), optimize schedules, and motivate your team through recognition programs, contests, and positive reinforcement.
• Grow the Brand: Partner with Marketing to execute local campaigns and drive local referral growth by building relationships with dealerships and community partners.
• Ensure Operational Excellence: Make sure agencies are professional, properly branded, compliant, and equipped to succeed. You will serve as the primary communication link between your Agents and company leadership.

What You Bring to the Table

• Experience: Background in insurance, financial services, retail sales, or another multi-location sales environment. Strong knowledge of personal lines insurance and agency operations is required.
• Leadership Skills: Demonstrated ability to lead, coach, motivate, recruit, and hold sales teams accountable for measurable results.
• Language Skills: Bilingual English/Spanish fluency is strongly preferred.
• Education & Licensing: High School Diploma or GED required (college degree preferred). Must hold an Active Resident Property & Casualty Producer License (or obtain it within the company’s established timeframe).
• Mobility & Flexibility: Valid driver’s license, reliable transportation, and auto insurance are required. You must have the ability to travel frequently throughout your assigned Zone in varying weather conditions and maintain a flexible schedule based on business needs.
• Physical Requirements: Ability to handle prolonged periods of sitting/driving/computer work, lift up to 5 lbs, and maintain normal hearing and vision.

This position requires a flexible work schedule, availability of overtime during surges in workload, strong organizational skill and coordination skills, ability to work independently, quick learner, team player, proactive, goal-oriented, excellent communication, strong writing and analytical skills, and advanced computer skills.

Education

• Active Resident and Producer Property and Casualty license.