License Desk Specialist

D&H Distributing; Harrisburg (Dauphin County); Hybrid; USD 45,000 - 60,000; Full time

Job summary

D&H Distributing is looking for a License Desk Sales Specialist for a hybrid role based in Harrisburg, PA or Tampa, FL. In this position, you will manage customer relationships, handle licensing inquiries, and drive software sales growth.

The ideal candidate has a college education and 1 to 3 years of office experience, with strong communication and sales skills. Join us to help grow our software and cloud revenue and establish strong relationships with our clients.

Qualifications

• 1 to 3 years of office experience is preferred.
• Understanding of various software products and vendor offerings.

Responsibilities

• Responsible for managing a shared inbox/phone queue for license inquiries.
• Develop and maintain customer relationships to boost sales.
• Conduct proactive outreach to existing and potential customers.
• Handle end-to-end operational duties, including order processing.

Skills

Customer service skills

Sales proficiency

Knowledge of software licensing

Communication skills

Education

College education preferred

Job description

License Desk Sales Specialist

Hybrid role that can be based in either Harrisburg, PA or Tampa, FL.

Summary

Responsible for contacting existing and new software licensing customers, managing a shared inbox/phone queue, processing customer orders and vendor purchase orders. Acting as a liaison for sales reps, vendors and customers for the purpose of growing our current software and cloud revenue and customer breadth.

Responsibilities

• Grow current software and licensing venue by working with D&H sales reps and the vendor.
• Remain customer-facing and sales rep-facing for all questions.
• Responsible for all aspects of software growth including renewals, vendor SPA’s, Open Licensing, Cloud, and customer/vendor satisfaction.
• Make proactive customer contacts daily to grow sales volume & breadth of software products at D&H.
• Drive daily focused outbound calls as well as replying to direct and License desk emails.
• Manage lead development, follow-up and closure; provide support necessary to develop leads and follow them to closure.
• Responsible for the end-to-end operational duties by creating and submitting orders within the D&H systems.
• Develop and remain knowledgeable on core product groups (Cloud, Productivity, Server, Security, Back up) and be able to demo and present value prop on each.
• Establish strong relationship with customers and sales teams and vendor contacts.
• Build an understanding of Vendor programs, product offerings and key competitive products.
• Attend specific trainings with D&H and vendor personnel and online, as needed or required.
• Answer phone and respond to all customer and vendor requests.
• Identify market and product gaps and communicate findings to D&H and vendor management.
• Manage vendor catalog for product additions, deletions and price changes.
• Place vendor purchase orders, return requests and rebates.
• Manage vendor confirmations, forward to sales rep/customer as needed.
• Project a professional company image through phone and email interaction.
• Must be able to adhere to company established attendance policy.
• Adhere to all company policies, procedures and ethics.

Requirements

• College education preferred.
• 1 to 3 years office experience.