Library Technician I (La Porte Branch)

Harris County; La Porte (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated part-time library assistant to enhance the customer service experience at their La Porte Branch. In this role, you will connect patrons with vital information, manage accounts, and support innovative programs. Your ability to foster positive relationships and provide exceptional service will be key to promoting library services within the community. Join a team that values teamwork and diversity, and contribute to a welcoming environment that serves the public effectively. If you are passionate about serving your community and have a knack for customer service, this opportunity is perfect for you.

Qualifications

• One year of customer service experience required.
• High School diploma or GED is mandatory.

Responsibilities

• Provide exceptional customer service and manage accounts.
• Assist patrons with requests and promote library services.

Skills

Customer service principles

MS Office Suite

Excellent communication skills

Cash handling practices

Social Media proficiency

Ability to work with diverse groups

Education

High School diploma or GED

Tools

Integrated library system software

Office 365

Job description

Harris County Public Library (HCPL) - History

What began in 1921 and the years following as a collection of small libraries housed in stores, post offices, and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.

What you will do at Harris County Public Library:

This position is responsible for the end-to-end customer service experience by connecting customers with the information they seek. Perform circulation tasks and support innovative programs. Demonstrate knowledge on all library operations and deliver an exceptional customer service experience. Exemplify the high standards and expectations for the library system in its daily operations and services.

Duties and Responsibilities:

• Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events.
• Assist patrons on computers, answer phones, and assist with requests for assistance.
• Check in and deliver holds, returned items, and new items.
• Pull expired holds, shelve returned and new items, run reports, and look for lost items on the shelves.
• Provide basic reference service in the library and during outreach events.
• Promote library services to the community.
• Accurately enter data, handle sensitive customer information, and handle cash transactions.
• Maintain and promote an engaging and attractive library collection.
• Attend staff meetings, activities, and professional conferences and actively serve on committees.
• Other duties as assigned.

Harris County is an Equal Opportunity Employer. If you need special services or accommodations, please call [phone] or email [e-mail].

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education:

• High School diploma or GED equivalency.

Experience:

• One (1) year of verifiable Customer Service experience.

Additional Information:

• Available and reliable transportation for work-related duties.
• Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request.

Knowledge, Skills and Abilities:

• Customer service principles promoting positive partnership and public relations.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills (verbal and written).
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
• Ability to work well with public and staff members.
• Cash handling practices ensuring accountability and accuracy.
• Work with various cultural and ethnic groups in a discreet and effective manner.
• Proficient with Social Media (Facebook, Twitter, Instagram, etc.).
• Proficient with the Internet and Office 365.
• Must use your personal mobile device for our Multifactor Authentication process.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Language:

• Bilingual (preferred).

Position Type and Typical Hours of Work:

• Part-time | Regular.
• Typical shifts are Day, Evening, Nights, Weekends, etc.

Salary:

• $16.76 Per Hour.
• Paid Biweekly.

Work Environment:

• This job typically operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
• There could be exposure to dangerous or aggressive/adverse populations.

Physical Demands:

• Sitting for long periods; light physical activity that may include walking, standing, stooping, bending, reaching, lifting, and carrying. Ability to lift, carry, and exert up to 25 pounds. Occasionally lifts, carries, and exerts up to 40 pounds.

Reporting Relationships:

• Reports to Positions: Branch Manager, Assistant Branch Manager, or Library Technician Supervisor.
• Supervises Positions: None.

Work Location:

• La Porte Branch Library - 600 South Broadway, La Porte, TX 77571.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications, positions may close prior to the advertised closing date or at the discretion of the Hiring Department.