Library Technician I (Baldwin Boettcher Branch Library)

Hctx; Humble (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading county library is looking for a Library Technician I to deliver exceptional customer service at the Baldwin Boettcher Branch Library in Humble, Texas. This role involves managing customer accounts, performing circulation tasks, and promoting library services within the community, ensuring an engaging and supportive library environment for all patrons. The position requires a high school diploma or equivalent and relevant customer service experience, operating mainly in a professional library setting.

Qualifications

• One (1) year of verifiable Customer Service experience required.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Ability to work well with public and staff members.

Responsibilities

• Provide customer service and manage customer accounts using integrated library system software.
• Assist patrons on computers and handle cash transactions.
• Promote library services to the community.

Skills

Customer service principles

Communication skills

Proficient with Social Media

Education

High School diploma or GED equivalency

Tools

MS Office Suite

Integrated library system software

Job description

Library Technician I (Baldwin Boettcher Branch Library)

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Library Technician I (Baldwin Boettcher Branch Library)

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Position Description

Harris County Public Library (HCPL) - History

What began in 1921 and the years following as a collection of small libraries housed in stores, post offices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.

Position Description

Harris County Public Library (HCPL) - History

What began in 1921 and the years following as a collection of small libraries housed in stores, post offices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.

What you will do at Harris County Public Library :

This position is responsible for the end-to-end customer service experience by connecting customers with the information they seek. Perform circulation tasks and support innovative programs. Demonstrate knowledge on all library operations and deliver an exceptional customer service experience. Exemplify the high standards and expectations for the library system in its daily operations and services.

Duties and Responsibilities:

• Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
• Assists patrons on computers, answering phones, and assisting with request for assistance
• Checking in and delivery of holds, returned items, and new items
• Pulling expired holds, shelving returned and new items, running reports, and looking for lost items on the shelves
• Basic reference service in the library and during outreach events
• Promote library services to the community
• Accurately enter data, handle sensitive customer information, and handle cash transactions
• Maintain and promote an engaging and attractive library collection
• Attend staff meetings, activities, and professional conferences and actively serve on committees
• Other duties as assigned
  
  
  

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail] .

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• High School diploma or GED equivalency
  
  
  

Experience:

• One (1) year of verifiable Customer Service experience
  
  
  

Additional Information:

• Available and reliable transportation for work-related duties
• Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request
  
  
  

Knowledge, Skills and Abilities:

• Customer service principles promoting positive partnership and public relations
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal and written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Ability to work well with public and staff members
• Cash handling practices ensuring accountability and accuracy
• Work with various cultural and ethnic groups in a discreet and effective manner
• Proficient with Social Media (Facebook, Twitter, Instagram, etc.)
• Proficient with the Internet and Office 365
• Must use your personal mobile device for our Multifactor Authentication process
  
  
  

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Language:

• Bilingual (preferred)
  
  
  

General Information

Position Type and Typical Hours of Work:

• Part-time | Regular
• Typical shifts are Day, Evening, Nights, Weekends, etc.
  
  
  

Salary:

• $ 20 Per Hour
• Paid Biweekly
  
  
  

Work Environment:

• This job typically operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
• There could be exposure to dangerous or aggressive/adverse populations.
  
  
  

Physical Demands:

• Sitting for long periods; light physical activity that may include walking, standing, stooping, bending, reaching, lifting, and carrying. Ability to lift, carry, and exert up to 25 pounds. Occasionally lifts, carries, and exerts up to 40 pounds.
  
  
  

Reporting Relationships:

• Reports to Positions: Branch Manager, Assistant Branch Manager, or Library Technician Supervisor
• Supervises Positions: None
  
  
  

Work Location:

• Baldwin Boettcher Branch - 22306 Aldine Westfield Rd, Humble, TX 77338
  
  
  

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Government Administration

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