Library Technician - Customer Experience

City of McKinney; McKinney (TX); Vor Ort; USD 30.000 - 42.000; Vollzeit

Zusammenfassung

The City of McKinney is seeking an energetic Library Assistant to support library programs and deliver excellent customer service. You will assist with reference and information services, circulation, digital resources, and daily operations in various departments.

Role includes helping plan outreach events, assisting with training new staff, and collaborating on displays and promotions while maintaining an inviting library environment for patrons of all ages.

Qualifikationen

• High School diploma or GED required.
• Bilingual Spanish/English preferred.
• Library experience preferred.

Aufgaben

• Create a clean, welcoming library environment and maintain spaces and shelves.
• Assist customers with reference, readers' advisory, circulation, digital resources, and information services.
• Provide access to public computers, scanners, and printers.
• Assist with policies, procedures, workflows, and goals; participate in cross-functional teams.
• Help plan and promote library programs and outreach events.
• Train new employees and volunteers; stay updated on professional developments.

Kenntnisse

Communication

Teamwork

Critical thinking

Data gathering

Ausbildung

High School diploma or GED

Tools

Basic computer skills

Jobbeschreibung

Working for the City of McKinney

Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. That's why we exist. Join us and start making a difference today.

Our core values

City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization (HPO).

Summary of Position

Under direct supervision, this position participates in the planning, facilitation, and implementation of various library programs; performs a variety of technical duties; and assists library customers. This position will report to one of four library departments: Community Engagement, Customer Experience, Technology & Systems, or Logistics & Infrastructure. Additional responsibilities will vary based on the assigned department. . Performs other duties as assigned.

General expectations for all employees

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive work culture.
• Maintain regular and reliable attendance.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

Essential duties and responsibilities

• Helps create a clean and welcoming environment for the public through the upkeep of library spaces and collections, including checking in materials, shelving materials, maintaining orderly shelves, and assisting with general cleaning duties.
• Assists customers with reference, readers' advisory, circulation, digital resources, and information services.
• Assists customers with public computers, scanners, and printers.
• Assists with development, improvement, and implementation of policies, procedures, workflows, and organizational goals and objectives.
• Facilitates and participates as an active member on cross-functional teams.
• Collaborates and assists with planning special programs and outreach events.
• Collaborates on library displays and promotions.
• Assists in training new employees and/or volunteers.
• Stays informed of professional developments, trends, and city training and completes trainings when applicable.
• Prepares department-specific statistical reports and/or budget spreadsheets.
• Attends workshops and training sessions that deal specifically with assigned area.
• Complies with all written City policies and procedures.

When assigned to Customer Experience

• Assists with the facilitation of customer service expectations and standards.
• Provides excellent customer service to library patrons and performs public-facing service duties for more than 50% of the workweek.
• Continued evaluation of current service model to maximize customer experience.
• Opportunities to plan and implement library displays.

When assigned to Infrastructure and Logistics

• Processes interlibrary loans and copy cataloging.
• Processes and receive supply materials orders.
• Processes new materials and repairs damaged materials.
• Maintains, updates, and enhances bibliographic records and holdings to facilitate browsing library materials.

When assigned to Technology and Systems

• Tier 1 and some Tier 2 support, handles basic frontline requests.
• Supports the evaluation and implementation of new technologies that advance library services and operational efficiency.
• Coordinates with City IT and vendors to report, track, and resolve technical support issues.
• Assists with the installation, deployment, and configuration of technology as needed.
• Assists with the facilitation of customer service expectations and standards.

When assigned to Community Engagement

• Designs, plans, implements, leads, and facilitates library programs for all ages.
• Assists with planning and facilitating outreach events.
• [MH5]Assists with logistics and management of library programs and outreach events.
• Helps facilitate promotion, marketing, and event registration.
• Evaluates current program and outreach model to maximize customer experience.
• Coordinates with community partners, performers, vendors, and other city departments.

Other job functions

• Perform other duties as assigned or directed, or as needed.

Knowledge, skills, abilities, and behaviors

• Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Ability to work in a team environment; contribute as a team member and treat co-workers and customers with respect.
• Ability to build relationships with all library stakeholders.
• Flexibility, adaptability, and the ability to lead in an environment of continuous improvement and change.
• Ability to gather and use evidence and data to inform decisions.
• Ability to work in an environment where leadership is valued and expected at all levels.
• Critical thinking in problem solving and decision making.
• Ability to exercise independent judgment in order to provide input on how to apply policies and procedures to specific situations.
• Effective communication both orally and in writing.
• Skill to organize and complete work in a timely manner.
• Knowledge of basic computer skills
• Knowledge of alphabetical and numerical filing.
• Ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Minimum Qualifications

Any work related experience resulting in acceptable proficiency levels in the below Minimum Qualifications may be an acceptable substitute.

High School diploma or GED

Preferred Qualifications

• Bilingual Spanish/English preferred.
• Library experience preferred.

Conditions of Employment

• Must pass a drug screen and background check.
• Must have Class C Texas Driver's License
• Must be able to work a combination of morning, afternoon, evening and weekend hours

Physical Demands

Maintain physical condition appropriate to the performance of assigned duties and responsibilities. Tasks may involve sitting for extended periods of time (over 2/3 of the time), talking and hearing for extended periods of time (over 2/3 of the time), and standing (between 1/3 – 2/3 of the time). May also involve reaching with hands and arms (between 1/3 – 2/3 of the time) and using hands to touch, handle or feel objects (between 1/3 – 2/3 of the time). Some tasks involve walking (under 1/3 of the time), climbing or balancing (under 1/3 of the time), and stooping, kneeling, crouching or crawling (under 1/3 of the time).

Work Environment

Essential functions are regularly performed without exposure to adverse environmental conditions.

The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.