Library Technician

Prince-William-County-Government; Virginia (MN); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Retirement from VRS

401a and 457 retirement savings plans

Paid Annual Leave / Sick Leave / Guest

Job summary

Prince William County Government's Potomac Library is seeking a full-time Library Technician who is energetic, dedicated, and committed to delivering excellent service to staff and the diverse community we serve.

You will handle daily desk operations, assist patrons with technology, support collection maintenance, manage cash transactions, and participate in community outreach while working a 37.5-hour week with varied shifts.

Qualifications

• High school diploma or GED is required.
• 1 year of customer service experience preferred.
• Experience with collection maintenance and catalog records is a plus.
• Experience as a team lead or person in charge is desirable.
• Cash handling experience and familiarity with office equipment are expected.

Responsibilities

• Provide friendly, high-quality customer service to all patrons.
• Handle daily desk operations and manage daily reports.
• Assist patrons with technology and deliver basic tech training.
• Support collection management and act as liaison with staff.
• Represent the library at community outreach events and perform related duties.

Skills

Customer Service

Cash Handling

Team Leadership

Technology Support

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Are you passionate about public service and enjoy working as part of a collaborative, supportive team? We are seeking a full-time Library Technician who is energetic, dedicated, and committed to providing exceptional service to both staff and the diverse community we serve. Join the team at Potomac Library, where creativity, professional growth, and community engagement are valued, and where you'll have the opportunity to make a meaningful impact every day.

About This Role:

Join our team to deliver exceptional customer service to patrons of all ages while keeping daily library operations running smoothly. As a key frontline team member, you will handle daily desk operations, assist patrons with technology, support collection management, and represent the library at community events.

Key Responsibilities

• Customer Service & Frontline Operations: Provide friendly, high-quality assistance to all patrons. Serve as the acting service desk lead in the supervisor's absence to manage workflow and process daily reports.
• Technology & Support: Help patrons use computers, copiers, and software. Perform basic troubleshooting for public technology and office equipment, and deliver technology training to staff and the public.
• Collection & Department Liaison: Maintain the library collection by coordinating recalled and withdrawn materials, acting as the primary point of contact between Material Services and public service staff.
• Financial & Administrative: Accurately handle cash transactions, process daily financial report, and may serve as a certified Passport Acceptance Agent.
• Community Engagement: Represent the library and promote its services at community outreach events.

Minimum Requirements

High school diploma or G.E.D.

Preferences

• 1 year customer service experience
• Experience with collection maintenance: processing recalls, weeding materials, and updating catalog records.
• Experience as a team lead or person in charge
• Cash handing experience
• Experience with Microsoft Office and common office equipment.

Special Requirements

The position may require travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business.

Work Schedule

This is a 37.5 hour per week position. Scheduled hours will fall within the following times: Monday – Wednesday 9 am - 8 pm and Thursday - Saturday 9 am – 5 pm. Schedule may vary depending on the needs of the library. Weekend and evening work are required.

Starting Salary Range

$21.14 – $26.65 / hour

We also offer great benefits including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings plans
• Paid Annual Leave / Sick Leave / Personal Leave
• Paid Holidays
• Group Medical, Dental, & Vision Health Plans
• Group Life Insurance
• Employee Assistance Program (EAP)
• Career Development Opportunities
• Membership to the Virginia Library Association

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, see the class description.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.