Library Systems and Applications Support Specialist (Remote)

University of Denver; Denver (CO); Remote; USD 100,000 - 125,000; Part time

Job summary

A higher education institution is seeking a Technical Support Specialist to provide support for their library's integrated systems. The role offers remote flexibility and requires strong technical skills, particularly in library systems. Ideal candidates will have experience in web development and excellent communication skills. Join a dynamic team dedicated to enhancing user experience in a diverse and inclusive environment.

Benefits

Flexible work hours

Collaborative team environment

Opportunity for professional growth

Qualifications

• Minimum two years of web development experience or equivalent education.
• Ability to diagnose technical issues in library systems.
• Strong adaptability and prioritization skills.

Responsibilities

• Provide support for the library's integrated system.
• Assist with library website maintenance and design updates.
• Conduct usability testing for library applications.

Skills

Technical support

Communication

Prioritization

Education

High School Diploma or GED

Bachelor’s Degree in Computer Science or related field

Tools

Alma

Primo VE

LibGuides

Drupal

Job description

Overview

Employer Industry: Higher Education Libraries

Why consider this job opportunity

• Hourly pay range of $25.00 - $35.00
• Fully remote position offering flexibility
• Opportunity to collaborate with a diverse team in a supportive environment
• Chance to contribute to innovative library technology and user experience
• Work in a dynamic setting that emphasizes cultural diversity and inclusivity

Responsibilities

• Provide technical and administrative support for the library's integrated library system (ILS) and user authentication systems
• Assist library developers in diagnosing issues and supporting projects as needed
• Collaborate on library website maintenance projects, including design updates and content auditing
• Conduct usability testing and functional audits of library applications to identify bugs and areas for improvement
• Work with both technical and non-technical staff to ensure smooth library operations

Qualifications

• High School Diploma or GED
• A combination of education and experience in a systems development environment equal to two years of web development
• Proven ability to diagnose and resolve technical issues related to library systems and web applications
• Strong skills in managing multiple priorities and adapting to changing technology needs
• Effective communication skills, particularly in translating technical concepts for non-technical audiences

Preferred Qualifications

• Bachelor’s Degree in Computer Science, Information Science, or a related technical field
• Experience with library systems and tools such as Alma, Primo VE, and LibGuides
• Familiarity with Drupal for content updates and site maintenance
• Basic scripting or development skills in languages like HTML, CSS, JavaScript, Python, or PHP

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