Library - Supervisor

Library Systems & Services, LLC; La Quinta (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan (401k)

Paid Time Off

Life Insurance

Job summary

Library Systems & Services, LLC is seeking a Library Supervisor to oversee Library Associate 1s and 2s at the circulation desk, ensuring outstanding customer service, account openings, holds, interlibrary loans, fines, and lost materials handling.

The role emphasizes supervising staff, coordinating scheduling, training, and coordinating with librarians to plan programs, while upholding privacy and policy compliance; 40 hours weekly, with some evenings and weekends.

Qualifications

• 3 years library experience.
• 1 year supervisory experience.
• Proficiency with library systems and databases.
• Excellent written and verbal communications.
• English/Spanish speaking is a plus.
• Ability to work a schedule including days, evenings and weekends.

Responsibilities

• Provide customer service to patrons at the circulation desk.
• Supervise junior Library Associates including performance management and interviewing/training.
• Collaborate with Librarians to plan, implement and promote programming.
• Process newly acquired library materials, including labeling and covers.
• Inform patrons of rules of conduct and enforce them when appropriate.
• Maintain circulation records and oversee mailing of materials to patrons in homebound or other programs.
• Process damaged materials to maintain collections.
• Assist with opening and closing procedures.
• Support reference desk with patron questions.
• Coordinate volunteers and train staff for effective teams.
• Demonstrate listening and problem-solving; excellent planning and organization.
• Embrace change and help strategize.
• Follow privacy and custodianship policies.
• Other duties as assigned.

Skills

Customer service

Supervisory

Communication

Bilingual EN/ES

MS Office

Time management

Staff training

Education

HS Diploma or GED

Bachelor's degree preferred

Tools

Library systems

Library databases

MS Office Suite

Job description

JOB SUMMARY

The Supervisor role is a senior role and will supervise Library Associate 1s and 2s. The primary responsibility is at the circulation desk, providing excellent customer service handling and overseeing the opening of accounts, placing holds, processing interlibrary loans, handling fines, processing lost materials and problem-solving patron accounts.

Hours per Week: 40

Primary Responsibilites

• Provides customer service to patrons by greeting, providing tours and assisting patrons in all areas of the library
• Supervise junior Library Associates which includes managing performance, evaluation, interviewing/hiring, training and approving timesheets
• Work closely with Librarians and library management to plan, implement and promote programming activities
• Processes newly acquired library materials, including all identifying stamps, labels, RIDF and covers
• Inform library patrons of rules of conduct as necessary, and enforce those rules when appropriate
• Maintain circulation records and oversee the mailing of library materials to patrons in homebound or other programs
• Process damaged materials to ensure collections are maintained in a good condition
• Assist with library opening and closing procedures
• Support reference desk in assisting patrons with questions
• Coordinate volunteers and assign duties, providing necessary training with a passion for building and leading effective teams
• Effective listening and problem-solving skills, excellent planning and organizational skills
• Ability to embrace change, along with the ability to strategize
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
• Other duties as assigned

Requirements

• H.S. Diploma or GED required, Bachelor’s degree preferred
• 3 years library experience
• 1 year supervisory experience
• Proficiency with library systems and databases
• Excellent communications skills, both written and verbal
• English/Spanish speaking is a plus
• A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint
• Excellent customer service skills
• Ability to work a regular schedule that may include a combination of days, evenings and weekends

Physical Requirements

• Must be able to move from place to place within the location; lifting of items weighing up to (25) pounds and occasional up to 35 pounds such as files, books, stacks of paper, and other materials.
• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Tuition Assistance
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.