Library Services Platform Technology Analyst

Princeton University Library; Princeton (NJ); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Library Services Platform Technology Analyst to join their dynamic team. This role involves collaborating with a dedicated group to administer and troubleshoot the Library Services Platform and other essential systems that enhance user access to a vast array of collections. The ideal candidate will possess a strong foundation in scripting languages, relational databases, and exceptional communication skills. Join a vibrant hub of research and discovery, where your contributions will support a diverse community of scholars and researchers. If you are passionate about technology and library systems, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree and 3+ years of relevant experience required.
• Familiarity with scripting languages and relational databases essential.

Responsibilities

• Administers and configures Library Services Platform and other systems.
• Monitors service request tickets and creates documentation.

Skills

Scripting Languages

Customer Service Orientation

Problem-Solving Skills

Communication Skills

Interpersonal Skills

Education

Bachelor’s Degree

Tools

Oracle

SQL Server

MySQL

Git

Confluence

Github

Job description

Princeton University Library (PUL) seeks candidates for the position of Library Services Platform Technology Analyst. The position is a member of the Metadata and Enterprise Operations (MEO) team in the Cataloging and Metadata Services department, supporting our Library Services Platform (LSP) and other Library software systems that provide access to the Library’s physical and electronic collections. The position collaborates with other team members to administer, configure, troubleshoot the LSP (Ex Libris Alma) and other relevant systems to support end users as they utilize these systems.

Princeton University Library is one of the world’s foremost research libraries. Serving researchers from around the world, it is a vibrant hub of activity for exploration and discovery. Holdings include millions of books, journals, manuscripts, and non-print items in over 200 languages. The Library provides on-site and remote access to thousands of databases, digitized collections, sound recordings, musical scores, films, and more.

This position will be located in the Library’s off-campus office.

Primary Responsibilities

• Collaborates with members of the MEO team on the administration, configuration, troubleshooting, and maintenance for Alma, and Resource Sharing Systems, and integrations with both local applications and third-party vendor platforms.
• Performs technical tasks involving bulk processes of metadata, user data and the creation of custom reports to support system functional operations.
• Takes the lead on monitoring and triaging service request tickets related to Library fulfillment activities and staff user accounts. Creates or refines documentation related to these areas within Alma.

Qualifications

Required:

• Bachelor’s degree
• Minimum 3 years of relevant experience
• Familiarity with at least one common scripting language (Python, Ruby, Perl, etc.)
• Familiarity with Library Metadata Standards (e.g., MARC, etc.)
• Comfort using relational database management systems (Oracle, SQL Server, MySQL)
• Willingness to learn and keep informed of new technologies
• Customer service orientation
• Strong problem-solving skills
• Exceptional written and oral communication skills
• Exceptional interpersonal and organizational skills

Preferred:

• Experience working in an academic environment
• Experience managing and configuring Library Systems
• Experience troubleshooting integrations dependent upon authentication (SAML and Shibboleth)
• Familiarity with version control for code and configuration (git)
• Familiarity with using Application Programming Interfaces (APIs)
• Familiarity with common tools for IT documentation and project management (Confluence, Github)

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.