Library Services Assistant

Baltimore County Public Library; Cockeysville (MD); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pension plan

Commuter benefits

Job summary

Baltimore County Public Library is seeking a Library Services Assistant to engage customers, process materials, assist with payments, and support programs across branches. The role emphasizes service excellence, operational accuracy, and community engagement in a busy public library setting.

The position offers a comprehensive benefits package, a 14-step pay scale, overtime options, and the chance to contribute to a wide range of library services in a collaborative environment.

Qualifications

• Minimum of one year of customer service experience.
• High school diploma or equivalent.
• Meet federal/state requirements to act as passport application agent (required for full-time Library Services Assistant assigned to locations offering passport services)

Responsibilities

• Assists customers with diverse library needs and basic information.
• Processes all material types and devices.
• Handles daily monies, prepares revenue reports and deposits.
• Performs routine shelving, merchandising, shelf reading and reporting tasks.
• Manages library customer accounts and payments (cash and electronic).
• Assists with reservations, meeting spaces, and program outreach (in-person or virtual).
• Guides users in navigating the website, databases, and public computers.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.

Schedule:

All library branch staff will rotate Sunday shifts at a location that may not be their home location and may be required to work evenings and Saturdays throughout the year as a part of the normal work schedule. Sunday rotations run from Labor Day through Memorial Day.

Job Summary:

Under the general direction of the supervisory team, proactively assists customers with their diverse library needs. This includes providing basic information, materials advisory, computer and device assistance and performing various support duties, such as shelving and merchandising library materials, processing returned materials, assisting with reserves and communicating library rules and policies. Assists with programs and outreach events, based on operational needs of location.

• Processes all material types and devices
• Processes daily monies, prepares revenue reports and makes bank deposits
• Performs routine collection maintenance duties, including but not limited to shelving, merchandising, shelf reading and processing various reports
• Creates/manages library customer accounts, including accepting, managing and negotiating payments (cash and electronic)
• Assists customers with all library services, including registering for appointments and reserving meeting spaces (in-person, via phone or virtually)
• Uses the library's website or catalog to search, locate and reserve an item in the library's catalog or from other library systems and performs basic materials advisory
• Assists customers with navigating website and accessing databases
• Assists customers with using public computers, including navigating online resources and using desktop software
• Assists customers with downloading library digital content to devices
• Assists with general technology questions and needs
• Assists customers with library equipment and services, such as scanning, printing, copying, faxing and use of self-service stations
• Assists with programs and outreach events based on operational needs of location from individual to group instruction covering all age groups, both in-person and virtually
• Assists with branch-specific daily operations and tasks such as opening/closing procedures

Job Requirements:

• Minimum of one (1) year of experience of customer service required
• High school diploma or equivalent required
• Meet federal/state requirements to act as passport application agent (required for full-time Library Services Assistant assigned to locations offering passport services)

Please Note: this position closes on: September 8, 2026.*Applicants for this position will remain in consideration for any Library Services Assistant position openings at this location within the next six months and do not need to reapply.*

We have a 14 step pay scale. Internal applicants starting pay varies based on their current step on the salary scale. We also offer, as appropriate, overtime pay, comp. time, and differential pay. The Library offers an excellent benefits package that includes pay holidays, 20 vacation days, 15 sick days, and seven personal days per year. In addition the Library also offers health, dental, vision, life, voluntary long-term disability, pension, deferred compensation, an employee assistance program, flex spending, and Commuter Choice parking and transit accounts.