Library Service Specialist I- Customer Experience

City of Beloit; Beloit (WI); On-site; USD 19,000 - 25,000; Part time

Job summary

Beloit Public Library seeks two part-time Library Service Specialist I – Customer Experience to deliver outstanding service at Service Points and in the Service Workroom. You will greet patrons, offer knowledgeable assistance, and help users navigate library resources with confidence in technology.

The role emphasizes welcoming and informative customer interactions, training will be provided, and weekend shifts are possible. Equal Opportunity Employer; position open until filled.

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year of experience in a customer-service related field is required.
• Knowledge of Microsoft Office Suite.
• Ability to speak, read, and write English.

Responsibilities

• Greet customers and coworkers with a welcoming demeanor and provide knowledgeable assistance with library resources.
• Assist at Service Points and in the Service Workroom to ensure efficient customer experiences.
• Use technology confidently to help customers access library services and information.
• Adapt to shifts, including occasional weekend hours, and contribute to a positive, inclusive library environment.

Skills

Customer service

Tech-savvy

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

In preparation of the opening of Discovery PLAYce, Beloit Public Library seeks to hire two Library Service Specialist I – Customer Experience for part-time employment to provide excellence in customer experiences at the Service Points and the detailed work in Service Workroom.

Employees in this position embody the Library’s code of service by creating an atmosphere where customers and coworkers feel invited, informed, impressed, and inspired. They greet customers and coworkers with a welcoming smile, and they enthusiastically provide knowledgeable and meaningful assistance and use of Library resources. Comfort and knowledge with the use of technology is a must. We will train the right person who possesses a positive attitude and a willingness to learn.

Immediate need for individuals to work the 1:00-5:00 p.m. shift. Assigned shifts include occasional weekend hours. Beloit Public Library is an Equal Opportunity Employer that values diversity and encourages all qualified individuals to apply. This position is open until filled.

MINIMUM REQUIREMENTS

1. High school diploma or equivalent.
2. Minimum of one year of experience in a customer-service related field is required.
3. Knowledge of Microsoft Office Suite.
4. Ability to speak, read, and write English.
5. Ability to perform moderately heavy physical work.

Equal Opportunity Employer