Library Security Guard

Milwaukee County; Milwaukee (WI); On-site; USD 43,000 - 45,000; Full time

Job summary

The City of Milwaukee is seeking a dedicated Library Security Guard to ensure the safety and security of the Milwaukee Public Library facilities. This role involves patrolling library properties, managing security incidents, and serving as a liaison between library staff and law enforcement. Ideal candidates will possess strong communication skills, conflict resolution experience, and a commitment to public service.

Benefits

Wisconsin Retirement System (WRS) Pension Plan

Qualifications

• Un an d'expérience en sécurité dans un cadre public.
• Capacité à travailler sur des horaires rotatifs et à lever des objets de 10-50 livres.
• Connaissance des meilleures pratiques en matière de sécurité.

Responsibilities

• Patrouille et surveillance des installations de la bibliothèque.
• Gestion des urgences médicales et des situations critiques.
• Application des règles de conduite auprès des visiteurs.

Skills

Conflict Resolution

Public Safety Awareness

Verbal Communication

Problem Solving

Situational Awareness

Education

Associate degree in criminal justice

Job description

The City of Milwaukee is proud to employ a diverseworkforce committed to providing exemplary service to its residents. If you arepassionate about being part of an inclusive team of public servants, pleaseconsider the following opportunity.

Purpose

The Library Security Guard patrols library facilities,responds to security incidents, and prevents security issues to ensure thesafety and security of library staff, the public, facilities, and assetsthroughout the Milwaukee Public Library (MPL) system.

Essential Functions

Security Patrol:

• Patrol and monitor library facilities to identify, prevent,and respond to violations of the library’s rules of conduct, policies, andprocedures.
• Evaluate security issues of library staff, volunteers,patrons, and property, taking appropriate preventative and protective actions.
• Explain rules and procedures to library visitors, solicitingcooperation and compliance.
• Investigate and handle disturbances, collaborating withpolice and law enforcement as needed.
• Enforce exclusion policies, including banning patronsviolating the MPL Code of Conduct.
• Perform crowd control duties for special events.
• Provide security support for after hours and special eventsheld on MPL property.
• Obtain, record, and maintain necessary documentation,records, and reports.
• Operate security and property specific programs.
• Serve as liaison between library staff, police agencies andpersonnel, contracted security personnel, and the public.
• Appear in court to testify and provide evidence in legalmatters.
• Serve as MPL Security Investigator backup.

Emergency Management:

• Respond to medical emergencies.
• Lead building emergency and evacuation response efforts.

Prevention Activities:

• Identify and report security and safety conditions andconcerns.
• Identify and recommend property loss and damage preventionprocedures and methodologies.
• Partner with library staff to identify and resolve securityproblems.
• Inform the Safety and Security Manager of security issuesand activities.

We welcome qualified individuals with disabilities whoare interested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.

Conditions of Employment

The Library Security Guard must be willing and able to:

• Work rotating hours, including some weekends and evenings,and accept calls during off-hours.
• Occasionally provide security support for after-hours andspecial events held on MPL property.
• Perform physical work that includes standing, walking,crouching, kneeling, reaching, pushing, and pulling.
• Lift items weighing 10-20 pounds and occasionally exertforce to move items weighing up to 50 pounds.
• Work on occasion in facilities without temperatureregulation such as covered loading docks and garages.
• One year of full-time security experience related to theessential functions listed above, including highly visible and sensitive publiccontact, conflict resolution and problem-solving, and responding to criticalincidents in an occupational setting.
• Valid driver's license at the time of appointment andthroughout employment.

Equivalent combinations of education and experience may beconsidered.

NOTICE:Please do not attach your academictranscripts to your employment application. The hiring department will verifycandidates’ education as part of the background screening process prior toextending any job offers.

Desirable Qualifications

• Associate degree in criminal justice or a related field froman accredited college or university.
• Experience in comparable security occupations.
• Bilingual in Spanish or Hmong.

Knowledge, Skills, Abilities & Other Characteristics

Technical:

• Knowledge of security monitoring, intervention, and casemanagement best practices.
• Knowledge of the principles and best practices ofinterviewing, de-escalation, and conflict resolution.
• Competence in unarmed self-defense and suspect restraintmethods; ability to train security personnel in use of non-lethal defensivetactics.
• Ability to efficiently utilize surveillance andcommunication equipment, including a two-way radio.
• Ability to remain observant of surroundings at all times.
• Ability to learn specialized computer security software,reporting tools, and internal electronic files and databases.
• Proficient in basic computer skills including the use ofMicrosoft Office Suite.

Communication and Interpersonal:

• Verbal communication and customer service skills to shareinformation clearly and courteously with internal and external customers.
• Written communication skills to prepare clear and concisebusiness correspondence and reports, using correct grammatical and punctuationconventions.
• Ability to maintain effective working relationships withlibrary staff, contracted security guards, library patrons and visitors, electedofficials, other City staff, community partners, and outside agencies.
• Ability to foster an environment of inclusion wherein allare treated respectfully, valued for their strengths, and feel that they cansafely express themselves.
• Ability to work cooperatively and fairly with people whosebackgrounds may differ from one’s own.

Critical Thinking and Professionalism:

• Analytical and problem-solving skills to resolve and preventchallenging security issues.
• Decision-making skills and sound judgment to exerciseauthority in a competent manner.
• Ability to maintain situational awareness and handleemergency situations in a calm manner.
• Ability to exhibit a positive attitude, exemplaryprofessionalism, and maintain composure.
• Ability to keep accurate, detailed records.
• Honesty, integrity, and the ability to maintain complete confidentiality.
• Tactfulness, discretion, and good judgment.

The current starting salary (Pay Range 8AN) is$43,036annually,and the current resident incentive starting range for City of Milwaukeeresidents is$44,327annually.

BENEFITS

• The City of Milwaukee provides a comprehensive benefitprogram which includes:
• Wisconsin Retirement System (WRS) Defined Benefit PensionPlan

THE SELECTION PROCESSwill be job related and willconsist of one or more of the following: an evaluation of education, experienceand/or responses to supplemental questions, a written or performance test, astructured interview, or other assessment methods. The Department of EmployeeRelations reserves the right to call only the most qualified candidates tostructured interviews and performance examinations. Structured interviews mayinclude written exercises. Selection process component weights will bedetermined by further analysis of the job.

INITIAL FILING DATE-The selection process willbe held as soon as practical after the deadline listed above. Receipt ofapplications may be discontinued at any time after this date without prior notice.However, recruitment may continue until the needs of the City have been met.Qualified applicants will be notified of the date, time, and place of theselection process components. Unless otherwise required by law, the City ofMilwaukee will not provide alternative selection process dates or times. Theapplicant is responsible for attending all phases of the job selection processat the time and place designated by the City of Milwaukee.

Selection Plan

• Applications can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application,please contact the Department of Employee Relations at [phone] [e-mail].
• The Department of Employee Relations is located in CityHall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

Conclusion

EEO 805

The City of Milwaukee values and encourages diversity and isan equal opportunity employer.

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