Library Resource Officer (Part-Time)

WICHITA COMPANY LIMITED; Wichita (KS); On-site; USD 40,000 - 52,000; Full time

Job summary

The Wichita Public Library is seeking a Library Resource Officer to provide operational oversight of safety and security for customers, staff, and building assets, ensuring a welcoming, trauma-informed environment.

Reporting to the Support Services Division Manager, the role emphasizes de-escalation, crisis response, and partnerships with community organizations to address housing, healthcare, and social services needs.

Qualifications

• Experience in public library or customer-facing roles.
• Ability to manage safety and security in a busy public space.
• Strong de-escalation and crisis response skills.
• Trauma-informed approach to service.
• Ability to build partnerships with community organizations.

Responsibilities

• Engage with library customers to provide day-to-day behavior support.
• Monitor safety and security of library spaces to support customer experience.
• Exercise good judgment and handle unruly individuals.
• Develop relationships with customers to connect them with services.
• Ensure compliance with safety policies and procedures.
• Submit incident reports and maintain incident management records.
• Provide services in person, by phone, and online as needed.

Skills

Trauma-informed

Customer service

De-escalation

Communication

Interpersonal savvy

Collaboration

Job description

If you are looking for an opportunity to be a vital member of an innovative and customer focused organization where you can use your expertise to help take our Library services to the next level and make a difference in the lives of people every day; you may be just the person we are looking for! The Wichita Public Library has an immediate opening for an energetic, service-minded Library Resource Officer. The Library Resource Officer will provide operational oversight related to the safety and security of library customers, staff, and building assets for the Wichita Public Library system. This includes being trauma-informed and community service oriented. Success in this position looks like awareness of public library services, management of customer user of library spaces, and customer referrals to community partners whose services can assist with access to housing, healthcare, and social services.

This position reports to the Support Services Division Manager and is responsible for the weekend oversight of spaces and providing necessary support to staff at the Advanced Learning Library to provide a safe, inclusive, and secure community space, for both customers and staff. In addition to managing spaces and use at the Advanced Learning Library. This position requires a people-first orientation, recognizing the wide range of needs of customers and adapts approaches to nonconfrontationally correct and de-escalate customer behavior. This position will proactively engage with customers who appear to be struggling with any number of barriers and will encourage connections with area partners who can further assist.

• An innovative problem solver and change maker: You will lead improvements to the Wichita Public Librarys security model and fair and equitable behavior and enforcement of policies.
• An outstanding communicator and collaborator: You will make meaningful connections with Wichitas diverse community and staff.
• Familiar with Wichitas diverse populations and resources: You will be supporting staff in resolving crisis situations within the Wichita Public Library.
• Resilient and skilled in resolving conflict: You will manage interpersonally strained and crisis situations to support a safe, welcoming community space.
• Empathetic and passionate: You will support staff in the most challenging part of their job in der to support the needs of the Wichita community.

Competencies Desired

• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace.
• Decision Making: Choosing optimal courses of action in a timely manner.
• Professional & Technical Expertise: Applying technical subject matter to the job.
• Adaptability: Responding positively to change and modifying behavior as the situation requires.
• Establishing Credibility: Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others.
• Handling Stress: Maintain emotional stability and self-control under pressure, challenge, or adversity.
• Listening: Fully comprehending spoken communication.
• Oral Communication: Engaging effectively in dialogue.
• Handling & Resolving Conflict: Managing interpersonally strained situations.
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of other in different situations.

Posting may close at any time

Examples of Work Performed

• Acts as a public service resource by engaging with library customers to provide day to day behavior support.
• Serves as primary role for monitoring and addressing the safety and security of library spaces are used and nsures the overall customer experience supports the Librarys mission.
• Exercises good judgment and can physically handle unruly individuals.
• Acts as a service resource by engaging with library customers to provide support for the effective use of the library by everyone who visits.
• Ensures Library and City safety policies, procedures and practices are enacted.
• Establishes and maintains effective relationships with all customers who use the library.
• Identifies and engages with individuals who may benefit from social service support through outreach, direct observation, or referral by Library staff.
• May develop, coordinate, deliver, and evaluate departmental public and staff programs and trainings as appropriate to ensure safety and security knowledge is up to date.
• Completes incident reports and oversees an incident management database.
• Provides services to internal customers in person, on the phone, and online; primary external customer service will be in person.
• Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of managers.
• Accurately communicates the librarys policies to members of the public in all job-rela