Library Page - Andrew Heiskell Library (Circulation)

The New York Public Library; New York (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

The New York Public Library is seeking a Library Page at the Andrew Heiskell Library. This role is designed for students currently enrolled in an accredited program and offers hands-on exposure to how a major library operates.

We are looking for reliable candidates with strong communication and a friendly demeanor. You will shelve materials, assist patrons with basic computer tasks, and contribute to a welcoming service environment.

Qualifications

• Page positions reserved for candidates currently enrolled in a degree program/accredited school
• Minor work certificate for minors under 18 as required by NYS law
• Ability to sort and arrange items in alphanumeric order
• Strong organizational skills and ability to follow detailed instructions in a fast-paced environment
• Excellent customer service and ability to work with diverse patrons
• Interpersonal and communication skills
• Strong problem-solving ability
• Demonstrated reliability and professionalism
• Basic computer skills including Microsoft Office and Google Applications

Responsibilities

• Provide exceptional customer service and maintain a positive attitude toward the public
• Shelve and arrange books, CDs, DVDs and other materials alphabetically and numerically
• Assist patrons in locating materials and answer in-person inquiries
• Help patrons with basic computer, internet and AV equipment usage
• Locate and prepare materials requested by patrons
• Check materials for damage and assist with shelf maintenance
• Help set up public spaces for events and programs
• Perform other related tasks as needed

Skills

Customer service

Alphanumeric sorting

Organizational skills

Communication skills

Teamwork

Basic computer skills

Google Applications

Microsoft Office

Education

Enrolled student in degree program

Minor work certificate (NYS)

Tools

Google Applications

Microsoft Office

Job description

Overview

Library Page positions are educational opportunities for candidates who are currently enrolled as students in an accredited educational program.

Department

Department: Branch Libraries

Location

Location: Andrew Heiskell Library

Compensation

Compensation: $17.00 / hour

Description

Do you love books and love helping people? The New York Public Library has been an essential provider of free books, information, ideas and education for all New Yorkers for more than 100 years. As a Library Page at The New York Public Library you will do that and much more. A Page position is meant to give you knowledge about what it means to work within a library system. You will have access to a wealth of knowledge and experience which will allow you to decide if the library is where you want to begin your career. We are looking for candidates that demonstrate a strong work ethic, are reliable and possess excellent written and verbal communications skills. You will be expected to be an ambassador for the library, so a friendly demeanor goes a long way. You will have access to the Library Page Fellowship Program as a Library Page. A career growth development program that empowers youth as they shape their careers. The Program provides resources to help develop career readiness skills, explore career goals, and provide on-the-job coaching, training, and mentorship. The library page position is scheduled for 15 hours per week, including evenings and Saturdays. Schedules are variable based on library needs and may be subject to change.

Key Responsibilities

• Projects a positive and courteous attitude to the public by providing exceptional customer service
• Shelves and arranges books, CDs, DVDs and other library materials in order alphabetically and numerically
• Answers in-person inquiries, helps patrons locate needed materials and refers patrons to the appropriate place or person for assistance
• Assists patrons with basic computer, internet and audio/visual equipment usage
• Locates and prepares library materials requested by patrons
• Assists staff with checking materials for damage and removing them from the shelves
• Helps set up public spaces for events and programs
• Performs other related tasks as needed

Required Education, Experience & Skills

• Page Positions are reserved for candidates who are currently enrolled as students in a degree program/accredited school. (High School, GED Program, Associate's Degree, Bachelor's Degree, Master's Degree, etc)
• Proper employment certificate for minors under 18 as required by NYS law
• Ability to accurately and efficiently sort and arrange items in alphanumeric order
• Strong organizational skills and ability to follow detailed instruction in a fast-paced environment
• Excellent customer service skills and the ability to work with a diverse patronage
• Superb interpersonal and communication skills
• Strong problem-solving skills
• Demonstrated ability to work as part of a team
• Demonstrated reliability and professionalism
• Basic computer and basic technology skills such as Microsoft Office Suite and Google Applications

Preferred Qualifications

• Ability to troubleshoot basic computer and printer issues preferred
• Experience with eReaders and library technologies preferred
• Ability to speak foreign languages preferred

Core Values

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Public service library

Physical Duties

• Moderate lifting required (up to 25 lbs)
• Pushing book trucks

Physical Required?

No

Union/Non Union

Non-Union

FLSA Status

Non-Exempt

Schedule

• 15 hours per work week