Library Manager, Facilities Program Lead

University of New Hampshire; Durham (NH); On-site; USD 56,000 - 60,000; Full time

Job summary

The University of New Hampshire is seeking a Library Manager, Facilities Program Lead to oversee the library's facilities program, ensuring the environment is safe and inclusive. This full-time position involves strategic planning, facilities management, and contributing to information services within the library. The ideal candidate will have strong problem-solving skills, a commitment to teamwork, and the ability to make impactful decisions.

Benefits

Tuition for up to 5 courses per year

Paid time off

Generous retirement contribution

Qualifications

• Bachelor’s degree and two years of related experience.
• Proven ability to work in a team-based environment.
• Strong understanding of facility management processes.

Responsibilities

• Lead the Library’s Facilities program and ensure safety and accessibility.
• Coordinate operational tasks and facilities management projects.
• Provide information services and manage the library’s daily operations.

Skills

Team Leadership

Decision-Making

Problem Solving

Communication

Project Management

Education

Bachelor’s degree

Job description

Library Manager, Facilities Program Lead

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Library Manager, Facilities Program Lead

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The University of New Hampshire Library is seeking a conscientious, responsible and dependable individual to join our organization in the position of Library Manager, Facilities Program Lead (Grade 17 starting range from $56,000 to $60,000). The ideal candidate for this salaried position thrives in a team-based environment, demonstrates sound decision-making, and brings a balance of strategic planning and hands-on problem-solving to facilities management in an academic library setting.

The incumbent leads the Library’s Facilities program and through that program guides the space planning and facilities operations of the UNH Library to ensure Library physical spaces are safe, secure, welcoming, and inclusive. This role also contributes to the work of the Information Services and Human Resources programs.

Leads Facilities program and participates in Information Services and Human Resources programs.

As Facilities Program lead, coordinate efforts to cultivate safe, secure, and inclusive Library spaces on the Durham campus including a Library Storage Building by developing and, reviewing policies, procedures, establishing priorities and with Program Lead colleagues set and monitor annual program goals.

This position is responsible for reviewing and implementing systems and policies at a high- level while also organizing and troubleshooting operations at a detailed level to find efficiencies and make the best possible use of resources.

In consultation with the Information Services program, contribute to managing the daily operations of library information desks, in both in-person and virtual settings, including coordinating virtual information services, triaging virtual patron correspondence and assuming responsibility for information desk operations in the absence of the information desk manager.

Role requires knowledge, skills and abilities in planning and facilitating along with the ability to make impactful decisions in assigned areas including facilities (safety, security, space use and repair and renovation), personnel (policy/procedure/process development/review). Consults with appropriate librarian faculty and program lead colleagues regarding policies, procedures and provision of services.

Serves as Administrative Partner and adjunct/student supervisor.

This is a full-time, salaried position (with some flexibility needed - 40 hours/week over 5 days, typically Monday-Friday, 9am-6pm) and with some opportunity for remote work.

UNH offers an excellent benefit package including tuition for up to 5 courses per year, paid time off and a generous retirement contribution.

Duties/Responsibilities

50% (20 hours/week)

As Facilities program lead, facilitate significant projects (e.g. HVAC projects, space renovations), emergency action planning and response and daily operational tasks (e.g. drafting and communicating semester hours, coordinating hours and staffing during university curtailed operations and building access including facilitating room reservation system). May make complex and sometimes urgent decisions related to life and safety, facilities and maintenance issues. Review, monitor and implement facility related improvements to accessibility (both patron and employee), security and other building related issues and concerns. With stakeholder input, review and revise the Library’s Emergency Action Plan and recommend safety/security training.

Consult and negotiate with vendors, architects, designers, mechanical, engineering, electrical and plumbing consultants, campus planning and partners (Student Accessibility Services, Dining Services, Enterprise, Technology & Services, Writing Center and other departments as needed) to allocate resources to improve physical spaces and services (e.g. printing, room reservations, public announcement system, card swipe access). Coordinate task forces to plan and implement improvements to public and staff spaces (including accessibility, wayfinding, environmental conditions and ergonomic concerns). The impact of these complex decisions can be long term and significant to the library and the campus and wider community. Prepare facility-related presentations, proposals and reports (including long-range planning) for library spaces. May develop or provide input on partner memoranda of understanding.

Liaise with Library Deans and University Departments including Provost, Deans’ Offices, Facilities, Campus Stewardship, and the Foundation to coordinate facility related initiatives, programming and event/meeting space requests. Represent Library on campus-wide committees and working groups (e.g. Facilities Points of Contact,) as needed. Review, revise and draft facility related policies and procedures including room use guidelines. In collaboration with the Digital/IT Program Lead, assists with the management of library equipment as needed.

40% (16 hours/week)

In consultation with the Information Services program, provide information and circulation assistance at the library’s Information Desks, including but not limited to circulation of materials, physical and remote patron services, registering borrowers, assisting patrons with the use of library physical and online library resources, explaining and interpreting library policy, directing patrons to various collections and departments, and responding to patron inquiries via multiple communication mechanisms. Responsible for coordination of virtual reference services and has oversight of the LibAnswers Dashboard. Contributes to student hiring decisions and is responsible for onboarding new student hires into workday.

May be required to open the library and cover evening and/or weekend hours when needed. Rotates on-call responsibilities for weekend coverage as needed. Communicate regularly with evening and weekend staff, to ensure smooth and consistent workflow between day, evening, and weekend operations Primary contact for temporary changes to evening schedules as needed or desired to accommodate evening staff attendance for daytime meetings, events, training etc., while working with management team to ensure a balance of coverage for evening hours.

Assist patrons with the online catalog and in-person, phone, and online requests for UNH, UNH Manchester, and ILL materials, and triage reference questions.

Plan, organize and implement changes to Circulation services, practices, or policies in accordance with program goals. May lead proxy role initiatives, projects, proposals, or committees based on the program’s needs. Review and make recommendations regarding policies for the program.

10% (4 hours/week)

Through the role of Administrative Partner, support 2-3 OS employees by performing coaching check-ins throughout the year and compile feedback to inform the annual coaching for performance process for coachees. Support and encourage employee growth and development through established coaching mechanisms (including individual conversations, learning opportunities identification and support, managing performance improvement if/when necessary and contributions to the merit process). As a member of the Human Resources program, and with the Human Resources Program Lead and the Associate Dean, coordinate and implement AAEO (accommodation) processes if/when needed. Through participation in the Human Resources program, identify, plan and implement library-wide training opportunities. Participate in employee hiring and recruitment of both regular benefitted and adjunct labor as needed. Record employee time and leave semi-monthly.

The duties above are not intended to be all inclusive and there will be other duties assigned.

Minimum Acceptable Education & Experience

Bachelor’s degree and two years of related experience and/or combination of higher education and related work experience equal to six years

OR

Equivalent combination of education and/or experience that provides applicant with the necessary knowledge and skills to be successful in the role.

Knowledge, Skills & Abilities

• Ability and willingness to foster a healthy work environment.
• A commitment to valuing diversity and a willingness to contribute to an inclusive working and learning environment.
• Basic computer skills and an ability to learn new computer software programs and platforms.
• Comfortable working in a team-based environment and a proven ability and willingness to work independently and collaboratively.
• Ability to exercise independent judgment and take initiative to improve workflow, processes and organizational efficiencies.
• Demonstrated attention to detail and experience maintaining accurate records, managing tasks (sometimes multiple), and planning and organizing work to meet evolving priorities.
• Excellent communication and interpersonal skills including ability to establish and maintain effective working relationships with a diverse clientele of faculty, staff, students, and colleagues both internal and external to the University.
• Ability to exercise independent judgment and take initiative to improve and direct workflows, processes and organizational efficiencies. Ability to troubleshoot issues (e.g., service, technology) independently.
• Demonstrated ability to facilitate and manage projects and solve problems.
  
  

Preferred Qualifications

• Willing and able to provide information services that reflect cultural heritage and cultural backgrounds.
• Understanding of job specific processes, protocols and policies particularly as applied to academic research libraries.
• Willing and able to troubleshoot and resolve issues (e.g., service, technology) independently or with appropriate guidance.
• A strong service orientation is highly desirable.
  
  

Applicant Instructions

Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application:

• Resume/CV
• Cover Letter
• Contact Information for 3 Professional References
  
  

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Location:

Durham

Salary Grade

Exempt Staff 17

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Higher Education

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