Library Manager, Digital Research Commons

University of Houston; Charlotte (NC); On-site; USD 49,000 - 57,000; Full time

Job summary

A leading university in Charlotte seeks a dedicated individual to manage public services and the Digital Research Commons. This role involves supervising student workers, providing user assistance, and collaborating on technology solutions. The ideal candidate will possess strong organizational and communication skills, with a background in academic environments. Join us in enhancing library services and supporting research initiatives.

Qualifications

• Minimum of three years of relevant experience required.
• Familiarity with technologies used by academic researchers.

Responsibilities

• Manage student and staff employees for library services.
• Oversee daily functions of the Digital Research Commons.
• Coordinate with IT and Library Technology Services.

Skills

Organizational Skills

Communication

Collaboration

Education

Associate's Degree or Equivalent Experience

Tools

Web Hosting

Cloud Environment Administration

Job description

Department

University Libraries

Salary

$49,400

Description

This position supports the public services functions of the University Libraries through effective management of student and staff employees, participation in reference desk rotation, and customer service, network, and user support assistance.

1. Hire, train, supervise, and schedule student workers to provide user assistance and customer service.
2. Participate in the reference desk rotation, providing reference assistance to library users.
3. Participate in service desk rotation (circulation and reserves) and resolve public service issues.
4. Hire, train, supervise, and evaluate Library Specialist(s) and/or staff.
5. Collaborate with Library Systems (computing and networking) staff to identify and resolve issues in public computing services; coordinate with ILS staff as needed.
6. Participate in the Libraries' Public Workstations Committee to establish and review policies on public computing services.
7. Perform other related duties as assigned.

Management of Digital Research Commons (DRC)

This position manages the DRC facility, coordinating physical, virtual, and hybrid research environments through collaboration with various departments. Responsibilities include managing student labor, space, equipment, and software needs, and engaging in future initiatives like the development of the Digital Humanities Core (DHC).

Specific Duties

• Oversee daily administrative functions of the DRC, including data collection, documentation, calendar management, website maintenance, and open hours.
• Hire, train, supervise, and schedule student workers for DRC operations.
• Develop assessment processes for DRC resources.
• Manage software, technology, and equipment in collaboration with Library Technology Services, recommending improvements.
• Oversee user accounts and space allocations within DHC infrastructures.
• Coordinate with Library Technology Services and IT to resolve public computing issues.
• Work with the Building Administrator to resolve physical space issues.
• Perform other related duties as assigned.

Qualifications

Required

• Familiarity with technologies and equipment used by academic researchers.
• Experience creating or following policies and procedures in an academic setting.
• Understanding of best practices in assessing academic spaces or operations.

Preferred

• Experience managing student employees.
• Experience with web hosting or cloud environment administration.

Candidate Attributes

• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to work collaboratively and independently.

Application Requirements

• Cover letter explaining how your experience relates to the position.
• Resume.
• Contact information for three professional references.

Note: Experience may be considered in lieu of education, and vice versa. The MQ requires analysis and interpretation skills, with a background in a technical or specialized field, typically supported by an associate's degree or equivalent experience. A minimum of three years of relevant experience is required.

All positions are security sensitive and require a criminal history check. The University of Houston System is an Equal Opportunity Employer.