Library Customer Experience Specialist

Henderson Libraries; Henderson (NV); Vor Ort; USD 27.000 - 42.000; Teilzeit

Zusammenfassung

Henderson Libraries is seeking a part-time Public Services Assistant to support circulation, reference, and readers’ advisory services at the Green Valley Library in Henderson, NV. The role involves helping patrons locate materials, guiding on library resources, and assisting with technology usage.

You will work at service desks, instruct customers on devices and databases, and handle routine transactions, fines, and deposits in a busy public environment.

Qualifikationen

• High school graduate or equivalent; two years of college credits or two years library experience preferred.
• Ability to provide readers’ advisory and reference services and to instruct users in library resources.

Aufgaben

• Provide excellent library customer service at circulation and service desks.
• Assist customers in locating materials and sources of information; instruct on library usage.
• Instruct users in technology and electronic resources; troubleshoot and maintain equipment.
• Process check-ins/outs; renewals; accounts; fines and refunds in automated systems.
• Handle cash with POS software; balance cash drawer daily and prepare deposits.

Kenntnisse

Public library operations

Customer service

Cash handling

Keyboarding

English communication

Technology instruction

Office procedures

Ausbildung

High school diploma

2 years college credits

Tools

Point of sale software

Library databases

Library equipment

Jobbeschreibung

Henderson Libraries is seeking a part-time Public Services Assistant to support circulation, reference, and readers’ advisory services at the Green Valley Library in Henderson, NV. The role involves helping patrons locate materials, guiding on library resources, and assisting with technology usage.

You will work at service desks, instruct customers on devices and databases, and handle routine transactions, fines, and deposits in a busy public environment.