Library Customer Assistant II

City of Albuquerque; Albuquerque (NM); On-site; USD 30,000 - 45,000; Full time

Job summary

The City of Albuquerque is seeking a Library Technician responsible for performing a variety of technical and clerical work in a library environment. The role includes responding to customer inquiries, managing library materials, and ensuring effective library operations. Candidates should possess a high school diploma or GED, with two years of relevant experience in library or clerical work.

Qualifications

• High school diploma or GED required.
• Two years of library, clerical, or customer service experience needed.
• Possession of a valid New Mexico Driver's License required.

Responsibilities

• Perform technical and clerical library work.
• Respond to customer requests for materials and services.
• Utilize specialized library software.

Skills

Customer service

Data entry

Communication

Office procedures

Record keeping

Education

High school diploma or GED

Tools

Library software

Job description

Perform a wide variety of technical and clerical library work involved in the circulation of materials; respond to customer requests for library materials, services and information; perform technical and clerical work in support of various sections of the library and provide general information and assistance to library customers.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.

High school diploma or GED;and

Two (2) years of library, general clerical, or customer service experience.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Driver's License or the ability to obtain within ninety (90) days from date of hire.

Possession of a City Operator’s Permit (COP) within 6 months from hire date.

• Office procedures, methods and computer equipment
• Principles and procedures of record keeping
• English usage, spelling, grammar and punctuation
• Principles of customer service
• Library services and functions
• Dewey Decimal System of classification
• Library terminology
• Library operating procedures and policies

• Accurately perform routine tasks involving data entry and sorting
• Perform a variety of general clerical work
• Utilize specialized software
• Respond to requests and inquiries from the general public
• Communicate clearly and concisely
• Establish and maintain effective working relationships with those contacted in the course of work
• Perform the essential functions of the job with or without reasonable accommodation