Library Courier & Clerk — Customer Service Pro

City of Aurora, CO; Aurora (CO); On-site; USD 27,000 - 34,000; Full time

Job summary

City of Aurora, CO is seeking a Library Clerk Courier to support circulation, assist customers, and manage basic tech needs at Central Library. You will drive a full-size van to deliver library materials, check items in and out using the library system, and help with daily transactions and data entry.

Responsibilities include greeting patrons, answering questions, shelving, and maintaining organized spaces while providing friendly service to a diverse community.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service and/or retail experience.
• Experience within a library system is a plus.
• Valid Driver's License with good to excellent driving record.

Responsibilities

• Drives a full-size van delivering books/materials to other library locations up to several days per week as part of a pool of courier staff.
• Provides friendly, efficient and professional service to customers in-person, by telephone and email.
• Checks books/other items in and out through computerized system.
• Answers general customer questions regarding library policy, procedures and customer accounts.
• Operates a cash register, conducts customer payment transactions, maintains a cash drawer.
• Performs data entry into library system, spreadsheet and other databases.
• Sorts, processes, shelves and assists with other general library materials inventory management duties.
• Retrieves paged items from shelves.
• Proactively ensures that library space is neat and organized.

Skills

Customer service

Driving

Basic math

Computer skills

Spanish a plus

Education

High School Diploma or GED

Tools

Library system

Cash register

Excel

Job description

City of Aurora, CO is seeking a Library Clerk Courier to support circulation, assist customers, and manage basic tech needs at Central Library. You will drive a full-size van to deliver library materials, check items in and out using the library system, and help with daily transactions and data entry.

Responsibilities include greeting patrons, answering questions, shelving, and maintaining organized spaces while providing friendly service to a diverse community.