Library - Courier

King William County Library System; Kissimmee (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Tuition Assistance

401k Retirement Plan

Life Insurance

Paid Time Off

Short/Long Disability

Training & Development

Wellness Resources

Job summary

Osceola Library System is seeking a Courier to pick up, deliver, and route library materials, equipment, and correspondence between Osceola Library System branches and other locations. The role emphasizes customer service, prompt routing, and professional appearance.

The Courier will assist with shelving, patron questions, computer assistance, and program information. The position requires a high school diploma, valid driver's license, clean driving record, and flexible schedule including some

Qualifications

• High School Diploma or GED required.
• Excellent communication skills, verbal and written.
• Prior customer service experience or experience working with the public.
• Detail-oriented with good time-management skills.
• Basic knowledge of Microsoft Office Suite.
• Multilingual speaking a plus.

Responsibilities

• Provide excellent customer service.
• Drive a company-owned vehicle to transport library materials or equipment as assigned.
• Assist in sorting and routing library materials.
• Load and unload the courier van.
• Report malfunctions and schedule maintenance for the vehicle.
• Maintain the exterior and interior of company-owned vans.
• Assist patrons with locating materials and using computers.
• Address patron questions and provide information about programs and events.
• Follow library policies and protect patron privacy.

Skills

Customer service

Communication skills

Detail oriented

Time management

Multilingual (plus)

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Description

The Courier picks up, delivers, and routes library materials, equipment, and correspondence to and from Osceola Library System branches and other locations as assigned. The Courier will also perform a variety of customer service and paraprofessional duties with library circulation, such as shelving books, answering patron questions, helping patrons on computers, etc. The Courier will have a professional appearance, friendly manner, and an ability to communicate clearly with staff at all levels and provide excellent customer service to library patrons. The Courier must be dependable and complete their route in a timely manner.

Hours per week: 20

Responsibilities

The Courier must perform each essential duty and responsibility satisfactorily. Duties may include:

• Provide excellent customer service.
• Drive a company-owned vehicle to transport books, interoffice correspondence, programming supplies, and other library materials or equipment to and from Osceola Library System branches and other locations as assigned.
• Assist in the sorting and routing of books and other library materials.
• Load and unload the courier van.
• Report promptly any malfunctions with the company vehicle.
• Schedule and deliver the van for regular maintenance.
• Maintain the exterior and interior of the company-owned vans so they are clean and professional in appearance.
• Fuel company vehicle.
• Operate and troubleshoot the library’s two remote lockers.
• Assist patrons with locating materials, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
• Provide information regarding programs, events, conference rooms, etc.
• Accept and process library patron payments.
• Shelve library materials.
• Address or escalation patron conduct or safety issues to appropriate management.
• Understand and practice the American Library Association’s Library Bill of Rights, Freedom to Read Statement, and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library.
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
• Other duties as assigned.

Requirements

An individual should possess the listed knowledge, skills, and abilities and have the required education, training, and/or work experience.

• High School Diploma or GED
• Valid driver’s license and a clean driving record
• Excellent communication skills, verbal and written
• Prior customer service experience or experience working with the public
• Detail-oriented
• Good time-management skills
• Knowledge of Microsoft Office Suite
• Must be able to work a flexible schedule that may include a combination of days, evenings, and weekends
• Basic knowledge of library systems and databases a plus
• Prior on-the-job driving/courier experience is a plus
• Prior library experience a plus
• Multilingual speaking a plus

Physical Requirements

• Must be able to move from place to place within the location; lift, push/pull, hold/carry items weighing up to 50 pounds; push a cart weighing up to 50 pounds; bend; stoop; twist and turn; sit, stand, and drive at various intervals and for prolonged periods of time.

Benefits

• Tuition Assistance
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.