Library Coordinator

Forsyth County, NC; Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

The Forsyth County Government Library is seeking a Library Outreach Coordinator to advance community engagement and promote services for all residents. You will work a flexible schedule, including evenings and weekends, and operate bookmobiles to deliver programs across Forsyth County.

Responsibilities include planning library programs, circulating materials, processing cards, displays, and marketing the collection, while maintaining strong public relations and handling clerical duties.

Qualifications

• Graduation from high school or GED and two years of library experience.
• Higher education level may substitute part or all of the experience requirement.
• Maintain a valid driver’s license.

Responsibilities

• Circulate materials from mobile library or bookmobiles and manage designated collections.
• Plan and facilitate library programs and services for all ages.
• Operate county vehicles to provide Outreach services across Forsyth County.
• Process materials handling, check-in/outs, holds and library cards; display and market the collection.
• Maintain public contact with tact and courtesy to ensure excellent customer service.
• Observe and report maintenance needs of bookmobiles and county vehicles.

Skills

Community engagement

Program planning

Public outreach

Customer service

Staff supervision

Communication skills

Education

High school diploma or GED

Tools

Driver's license

Job description

The Library Outreach Coordinator position works 40 hours per week and must be able to work a flexible schedule as needed to include evenings and weekends. The Library Outreach Coordinator is responsible for developing Outreach collaborations and relationships that promote library service, customer relations, and relevant programs for all Forsyth County residents (to include adults in transition, adult group homes, elderly and disabled adults or groups, young adults commonly referred to as teens, intergenerational or family groups and children's audiences). The Library Outreach Coordinator is responsible for operating county vehicles while providing Outreach services to various locations throughout Forsyth County.

Duties include: circulating materials to library customers from the mobile library or bookmobiles and further management of designated collections. Other duties include program planning and facilitation of relative library programs and services for all ages, materials processing, displays, marketing the collection, processing library cards, and various clerical duties as they relate to the Outreach Division. Anywhere between 60-65% of all work to be completed in this role will consist of programing and promoting library services while out in the community. Some of the duties for this position require bending, stretching and squatting, pushing book trucks weighing up to 50 pounds, and lifting bins weighing up to 25 pounds. Other responsibilities include the observation and reporting of maintenance needs of the bookmobiles and county vehicles to the Outreach Services and Bookmobile Supervisor and the upkeep of all work and collaborative spaces. Duties include considerable public contact requiring tact and courtesy with a goal of excellent customer service. Work is performed under the direct supervision of the Outreach, Diversity and Inclusion Manager and is evaluated through regularly scheduled meetings and evaluation periods for the overall effectiveness of library services provided.

• Thorough knowledge of the book collection, reference books and other materials in the library.
• Working knowledge of the policies and procedures of the library system.
• Knowledge of library information and resources.
• Highly familiar with community engagement.
• Ability to relate to a wide range of children and older adults.
• Ability to plan and present library programs effectively.
• Ability to promote interest in library services.
• Ability to supervise a small work group.
• Ability to communicate with others tactfully and courteously.
• Ability to maintain effective working relationships with other employees.

Physical Demands

Lifting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.Graduation from high school or GED and two years of library experience. A higher education level may be considered as a substitution for all or part of the experience requirement. Maintain a valid drivers license.

SPECIAL REQUIREMENTS

This position has been identified to interact with children and must comply with NC G.S. 153A-94.2(b) “requires an applicant for employment to work with children in any capacity, must require the applicant, if offered the position, to be subject to a criminal history record check conducted by the SBI.” These checks must be conducted in accordance with G.S. 143B-1209.26, the statute which authorizes the SBI to provide a fingerprint-based state and national criminal record check to cities and counties.

• Schedule, plans, facilitates, and assesses library programming though the community and at outreach sites.
• Develops and maintains relationships with new and existing agencies and organizations receiving outreach services.
• Operating large vehicles like a bookmobile.
• Prepare bookmobile for site visits.
• Process material handling, check-in/outs, holds and assesses library applications and issues library cards.
• Answer questions and promote library services, reference and reader's advisory request.
• Provide branch support for public service desk.
• Assess and weed assigned library selection.
• Route service request/needs to appropriate contacts.
• Perform other duties as assigned.
• Maintaining a specific license such as a driver's license in good standing, without a lapse or loss of a privilege to drive in compliance with North Carolina law, and in compliance with applicable DOT standards for commercial motor vehicle drivers if required to perform the duties assigned to the position.