Library Assistant V

Columbia University; Morningside Heights (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Columbia University Libraries is seeking a Library Assistant V for the Butler Library. Key responsibilities include providing customer service, processing library materials, and supporting a diverse clientele in a fast-paced environment. The ideal candidate should possess a high school diploma and relevant customer service experience, with a focus on teamwork and effective communication.

Qualifications

• High school diploma and/or its equivalent required.
• Strong customer service skills and attention to detail are essential.
• Proficiency in Microsoft and Google Workspace products required.

Responsibilities

• Provide customer service at primary points during scheduled shifts.
• Process daily library material deliveries.
• Assist in training general assistants and managing library areas.

Skills

Customer service

Attention to detail

Communication

Proficiency with Microsoft products

Proficiency with Google Workspace

Education

High school diploma or equivalent

Job description

• Job Type: Support Staff - Union
• Bargaining Unit: 1199 Clerical
• Regular/Temporary: Regular
• Hours Per Week: 35
• Standard Work Schedule: Tuesday-Thursday: 1pm-9pm; Friday: 11am-7pm; Saturday: 10am-6am
• Building: Butler Library
• Salary Range: $25.60 - $25.60 per hour entry rate ($26.13 - $26.13 per hour minimum rate)

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Columbia University Libraries is currently seeking applicants for the position of Library Assistant V in the Department of Access Services at the Butler Library. Butler Library, the largest of Columbia's libraries, houses collections in the humanities, history, government documents, social sciences, literature, philosophy, and religion. The building also houses numerous service points and special collections, including the Library Information Office, the Rare Book & Manuscript Library, and Research & Teaching Support Services.

As a member of the Access Services department, the Library Assistant V will provide library service and assistance at Butler Library’s primary service points during regularly scheduled shifts and other shifts as assigned.

Responsibilities

• Provide email, phone, and in-person customer service at primary points to faculty, students, staff, administrators, and visitors in a fast-paced environment.
• Process daily deliveries of library materials.
• Using faculty-provided course reserves lists, process print, electronic, and media collections for course reserves.
• Assist in assigning, revising, and training general assistants (student employees).
• Open and close Library Information Office, circulation, reading rooms, public staff areas, and staff areas.
• Other duties as assigned.

Minimum Qualifications

• High school diploma and/or its equivalent and six months’ relevant experience required.
• Strong customer service skills and attention to detail.
• Strong proficiency with Microsoft (Word, Excel) and Google Workspace (Gmail, Google Calendar, Google Drive) products.
• Excellent verbal and written communication skills.
• Ability to recognize needs and prioritize identified tasks.
• Ability to interact with a diverse group of colleagues and library users.
• Ability to push, pull, and lift up to 40lbs.

Preferred Qualifications

• Bachelor’s degree.
• Previous experience in academic libraries.
• Experience using Voyager or other library management systems.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.