Library Assistant Riverdale Public Library

BCCLS; Riverdale Park (MD); On-site; USD 13,000 - 17,000; Part time

Job summary

Riverdale Public Library is seeking a friendly Library Assistant to provide excellent customer service and support daily library operations. Responsibilities include circulation, inquiries, and helping patrons navigate catalogs, databases, and the website.

The role also involves assisting with program planning, maintaining content on the library site, and creating promotional materials and social media updates to highlight library services and events.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to work effectively with people of diverse ages, backgrounds, and abilities.
• Basic computer skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Check out and check in library materials.
• Answer patron inquiries by phone, email, or in person.
• Perform library opening and closing procedures.
• Assist patrons with locating information and resources using the library catalog, website, and databases.
• Keep the library, circulation desk, and workroom neat and tidy.
• Assist in the planning, coordination, and execution of programs and events for adult patrons.
• Maintain and update library website to ensure accurate, current, and engaging content.
• Create promotional materials and social media content to promote library programs, events, services, resources, and news, and manage the library’s social media accounts

Skills

Customer service

Communication

Attention to detail

Organizational skills

Teamwork

Basic computer skills

Education

High school diploma or equivalent

Tools

Koha library system

Job description

Library Assistant

The Riverdale Public Library is seeking a friendly, dependable, and service-oriented Library Assistant to join our team. This position is ideal for someone who enjoys helping people, working with books and social media, and contributing to a welcoming public library environment.

Position Summary

The Library Assistant provides excellent customer service to library patrons and supports the day-to-day operations of the library. Responsibilities may include:

• Check out and check in library materials
• Answer patron inquiries by phone, email, or in person
• Perform Library opening and closing procedures
• Assist patrons with locating information and resources using the library catalog, website, and databases
• Keep the library, circulation desk, and workroom neat and tidy
• Assist in the planning, coordination, and execution of programs and events for adult patrons
• Maintain and update library website to ensure accurate, current, and engaging content
• Create promotional materials and social media content to promote library programs, events, services, resources, and news, and manage the library’s social media accounts

Qualifications

Required:

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to work effectively with people of diverse ages, backgrounds, and abilities.
• Basic computer skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Preferred:

• Previous library, customer service, office, or public-service experience.
• Familiarity with library collections, library circulation systems, or common office technology. Previous experience with Koha or other Library systems, a plus.
• Experience with social media.

Schedule

This is a part time position, offering 16 hours per week, which includes one evening and occasional Saturdays. The schedule is as follows: Mondays 3:00 – 8:00 pm, Wednesdays 2:00 – 6:00 pm, Thursdays 10:00 – 5:00 pm. Additional coverage as needed.

Rate of Pay $16.50 per hour