Library Assistant II - Rodolfo “Corky” Gonzales Branch

City and County of Denver; Denver (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Library Assistant II to join their vibrant team. This role involves engaging with a diverse community, providing essential library services, and contributing to a welcoming environment. As a Library Assistant, you will assist patrons with checking out materials, answering questions, and utilizing technology effectively. This position offers a unique opportunity to support the library's mission of fostering learning and community engagement. If you are passionate about customer service and enjoy working in a dynamic setting, this role is perfect for you.

Qualifications

• One year of customer service experience required.
• Ability to handle cash and credit transactions effectively.

Responsibilities

• Assist customers at service points and maintain a welcoming environment.
• Process library materials and respond to customer inquiries.

Skills

Customer Service

Interpersonal Skills

Cultural Sensitivity

Technology Proficiency

Cash Handling

Problem Solving

Attention to Detail

Multitasking

Education

High School Diploma or Equivalent

Tools

Library Technology

Computer Software

Job description

Library Assistant II - Rodolfo “Corky” Gonzales Branch

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Library Assistant II - Rodolfo “Corky” Gonzales Branch

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About Our Job

The Denver Public Library (DPL) is a growing urban library system that serves the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials.We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces and equitable policies & procedures.

About Our Job

The Denver Public Library (DPL) is a growing urban library system that serves the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials.We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces and equitable policies & procedures.

About Our Branch

The Rodolfo “Corky” Gonzales Branch Library is a bustling hub serving the West Colfax, Villa Park, and Sun Valley neighborhoods, as well as Denver's Historic Jewish Community. Situated in a vibrant area near numerous schools, parks, and businesses along the Colfax Avenue and Federal Blvd. corridor, our library warmly welcomes all members of the community. We see many children & families during the day for Early Learning programs and have a strong teen presence after school. Open seven days a week, we offer a diverse range of services including access to our extensive collection, community spaces, study rooms, and a technology center. Experience our multicultural Plaza events, Digital Arts and Media Music Recording Studio, and satisfy your curiosity in our IdeaLAB/Makerspace.

About the job:

DPL is hiring a Library Assistant II for the Rodolfo "Corky" Gonzales Branch. You will be spending most of your time at customer-facing service points, welcoming a diverse population with respect and dignity, and creating a safe library space where all are free to explore and connect. You’ll make positive experiences for library customers by checking out and returning books, registering customers for library cards, ordering books and other library materials from other agencies, and responding to customer questions about using library resources.

You will assist customers with both library and personal technology.

You’ll use library technology and other tools to efficiently process and route library materials with accuracy and attention to detail while staying current on circulation policies and procedures. You’ll grow as you support the library's goal of being a learning organization by participating in approved learning opportunities, and support through action the Library's mission, vision and values and goals. You’ll assist with shelving, collection maintenance, and outreach projects.

About You:

• Ability to thrive in a fast-paced, physically active work environment with constant public contact.
• Excellent interpersonal skills, positive attitude, cultural sensitivity, compassion and a sense of humor when working with customers and colleagues of all ages and backgrounds.
• Skill in interpreting, communicating and presenting information to a diverse audience with experience explaining services to customers of varying ages and education levels.
• Skill in cash and credit card handling and making simple mathematical computations.
• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software, plus a willingness to learn new technology as needed.
• An equity-driven approach to team dynamics with the ability to creatively solve problems, negotiate, and handle stressful situations in a positive manner.
• Ability to adapt to the ebb and flow of materials intake and stay focused on repetitive tasks in a busy and physically-demanding environment.
• A demonstrated commitment to developing and maintaining a welcoming environment for a diverse customer base.
• Attention to detail.
• Ability to multitask and prioritize.
• Ability to demonstrate innovation and flexibility.
  
  
  

We know your time is valuable. Applicants who meet the following minimum qualifications will be considered:

• A high school diploma or equivalent.
• One year of customer service experience that included working on a computer.
• A second language fluency is a definite plus!
  
  
  

Other Things You Should Know:

Current working hours are Sundays 9:00 am - 5:00 pm, Monday - Wednesday 8:00 am - 6:00 pm, and Thursday 1:30 pm - 8:00 pm.

This position could be reassigned temporarily or permanently to another branch based on system wide staffing needs.

About Everything Else

Job Profile

LC1485 Administrative Support Assistant II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Library Hiring Range

$19.59 - $24.49

Starting Pay

Agency

Denver Public Library

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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